What are the responsibilities and job description for the Store Manager - Automotive Repair (Novato) position at Toscalito Tire?
Overview :
Toscalito Tire & Automotive - your one-stop, on-the-spot auto service headquarters, for a complete line of quality tires and auto services. For over 45 years, we have provided the San Francisco and North Bay area with the latest products and unprecedented services for their cars. And for years, our customers have been coming back. From the latest and best in tire technology to the services required to keep your vehicle looking good and running great, Toscalito Tire & Automotive can get you out on the road quickly - and at an affordable price.
The Store Manager is responsible for the overall store performance both financial and operational of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.
Compensation : UP TO 200K PER YEAR - unlock your highest earning potential with an annual base salary regular bonus opportunities.
Essential Roles and Responsibilities :
- Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service. Handles escalated customer complaints.
- Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service. Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.
- Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
- Conducts performance evaluations for all employees at regular intervals.
- Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
- Writes up customers in POS system
- Answers phone calls
- Inventory control
Qualifications :
Benefits :
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
