What are the responsibilities and job description for the Field Service Engineer I position at Toshiba International Corporation?
Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.
The engineer uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance.
Responsibilities:
- Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba s products.
- Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner. Employee must understand and adhere to the scope of work assigned.
- Employee`s key responsibilities focus on Toshiba`s standard products.
- Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba s standard products.
- Employee must possess product knowledge to provide technical support on Toshiba`s standard products.
- Employee must be skilled in trouble shooting and repair of Toshiba`s standard products.
- Employee will perform startup and commissioning on Toshiba s standard products.
- Employee must be able to complete product inspections on Toshiba s simple nonstandard products.
- Ability to travel both Domestic and International
Preferences
-Electrical Engineer, Associates degree or Technical degree
-Military power electrical training program is preferred
-Minimum of 0-4 years previous experience in troubleshooting and repair industrial power electronics.
-Experience with adjustable speed drives and/or AC induction motors is preferred
Travel:
- Over 50%
Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.
At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.
