What are the responsibilities and job description for the Customer Care Support I position at Toshiba?
Customer Care Support I
Hourly range $17.00 -$19.00, depending on experience
Toshiba America Business Solutions, a leader in digital technology, is seeking a Customer Care Support Representative Ito work in the Rochester, NY office. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.
What you’ll be doing : This position interacts with several functions within our business which also will provide vast learning and developmental opportunities. You will be handling incoming calls from clients administering supply and service support.
Responsibilities
Process incoming service and supply requests from contracted accounts in a timely manner.
Review account history to ensure appropriate product levels are shipped.
Maintain client relationships to give customers a positive experience.
Provide support promptly per established procedures.
Respond to client inquiries and problems regarding service visits, device consumption, damaged shipments, or defective products.
Update customer systems / records when required.
Generate reports as needed.
Perform other related duties as assigned.
Qualifications
High School Diploma or GED
Minimum of 1 year of experience in a combination of the order processing and customer account maintenance and support experience
Good communication skills with ability to present information on a one-on-one and small group situations to customers and team members.
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