What are the responsibilities and job description for the Customer Care Support II- Temp to Perm position at Toshiba?

Customer Care Specialist II- Temp to Perm

Hourly range $17.50 -$18.00
The pay range for the position (paid biweekly) is $17.50 / per hour to $18.00 / per hour, depending on experience.
Shift positions available 8 : 00-5 : 00, 9 : 00-6 : 00, or 10 : 00-7 : 00

Toshiba America Business Solutions is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

Overview

Are you driven by purposeful work and the opportunity to grow your career? As our Customer Care Specialist based in Louisville, KY you will enjoy making an impact acting as our essential link between clients, sales, operations, and service.

Your core focus as Customer Care Specialist will be to support our customers and operations teams deliver impeccable customer service, and ultimately seize the chance to influence, build relationships, and grow in the process.

In addition, you will play a critical role dispatching our teams to deliver best-in-class products and services to our customers, the local businesses, organizations, and institutions that are pillars of our communities.

As you succeed in this role, you will build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.

Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.

What You’ll Do

Partner cross-functionally to assist with problem resolution

Nurture client relationships by delivering a positive experience

Respond to client inquiries and issues about service visits, device consumption, damaged shipments, and defective products

Prioritize service and field assignments by client, time of call, and territory to minimize response times

Perform tracking and transit updates and corrections on previously placed orders

Process incoming supply requests efficiently from contracted accounts

Review account history to ensure appropriate product levels are shipped

Ensure our customers understand special pricing models

Handle client complaints and questions promptly and professionally

Perform routine account troubleshooting to ensure customer satisfaction

Initialize, maintain, and update customer systems and records

Generate reports and ensure customer care activities are timely and accurately documented

Assess unreported customer contacts on machines per contract guidelines

Qualifications

High School Diploma or GED

A year or more (1 ) of experience in the areas of order processing, customer account maintenance, and customer support

Expertise in utilizing CRM systems (Preferred)

A reputation for solid communication skills

Versed in presenting information one-on-one and in small group situations to customers and team members

Proficient in Microsoft Excel and Word

Learn More

The content below is exclusively available on our careers site job descriptions : https : / / careers.business.toshiba.com /

Join Our Talent Community

Glassdoor Reviews

Commitment to Sustainability

News Archive

Solutions & Services

Office Products

e‑BRIDGE® Global Print - 2023 Stevie® Award Winner

Toshiba Office Collection Virtual Demonstration (YouTube)

Client Testimonials (YouTube Playlist)

Salary : $18 - $18

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Customer Care Support II- Temp to Perm

What are the responsibilities and job description for the Customer Care Support II- Temp to Perm position at Toshiba?

What is the career path for a Customer Care Support II- Temp to Perm?

Job openings at Toshiba

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