Marketing Operations Specialist II

Toshiba Global Commerce Solutions is seeking a highly motivated Marketing Operations Specialist II to optimize the efficiency, performance, and strategic impact of our global B2B marketing organization. This role will support two core focus areas:

In this role, you will play a critical part in enabling operational excellence through two core focus areas:

1. Marketing Business Operations – Take ownership of budget planning, forecasting, procurement coordination, and marketing planning cycles.

2. Marketing Performance & Technology Enablement – Optimize marketing technologies, streamline processes, centralize reporting, and ensure our marketing strategy is powered by actionable insights.

This is a highly collaborative role that works across marketing, sales, finance, and business leadership to elevate marketing’s contribution to growth and align strategic planning with business priorities.

Key Responsibilities

Marketing Business Operations

• Lead the annual marketing planning cycle, including timelines, milestones, and templates.

• Manage global marketing budget operations: forecasting, monthly reconciliation, spend allocation, and finance reporting.

• Act as the primary liaison for procurement, vendor onboarding, and contract coordination—including PO creation, invoicing, and tracking spend against forecast.

• Drive continuous process improvement across marketing workflows and planning.

• Ensure operational discipline through standardized processes, documentation, templates, and governance.

Marketing Performance & Technology Enablement

• Build and deliver executive-level reporting and performance dashboards that quantify marketing’s impact on pipeline, revenue, and engagement.

• Lead change management for new tools, data processes, and operational updates—including communication and training for users.

• Support marketing technology evaluation and implementation to improve automation, execution, and reporting.

• Champion data integrity, policy governance, and analytics-driven decision-making for improved segmentation, personalization, and ROI tracking.

• Develop and maintain departmental analytics dashboards for campaign performance.

• Research and share internal and external best practices to improve marketing effectiveness and team capabilities.

Cross-Functional Collaboration & Special Projects

• Collaborate with Marketing SLT and strategy leads to guide the annual planning cycle and set operational milestones.

• Partner closely with finance, sales, and procurement to ensure accuracy and alignment of operational workflows.

• Support department-wide initiatives such as surveys, data analysis, and special projects as assigned by the CMO/VP.

Required Skills & Experience

• 8 years of experience in marketing operations, ideally within a B2B or global environment.

• Proven ability to turn data into insights and shape strategy through performance analysis.

• Skilled in marketing planning, budgeting, procurement, and process optimization.

• Experience with marketing tech platforms like Salesforce, Pardot, Google Analytics, Tableau.

• Strong communication and collaboration skills, with the ability to work effectively with executive leadership and cross-functional teams.

• Ability to manage complexity and coordinate multiple stakeholders and systems.

• A strategic thinker who enjoys solving operational challenges and driving clarity and simplicity.

• Demonstrated ability to roll out tools, processes, and reporting structures that scale.

Preferred Skills & Experience

• Experience with agile marketing methodologies.

• Background in global marketing operations with region-specific alignment of KPIs.

• Knowledge of account-based marketing (ABM).

• Understanding of organizational design and process optimization for operational efficiency.

Financial Impact

This role ensures marketing’s value is clearly measured and communicated to key stakeholders through:

• Marketing efficiency: timely planning, dashboard delivery, and reporting usability.

• Marketing effectiveness: alignment with strategic goals, budget-to-pipeline and revenue impact.

• Operational clarity: forecasting accuracy, vendor onboarding efficiency, and streamlined processes.

Complexity

This role requires high levels of coordination across departments, strategic thinking, attention to detail, and the ability to drive marketing operations in a complex, fast-paced global environment.

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)