Tier 2 Technical Support Specialist

Job Overview

Our team of technicians represents the pinnacle of professionalism in the field. Each day, we are granted the opportunity to bring satisfaction to a multitude of clients. Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environments of over 250 local small and mid-sized businesses in Northeast Florida.

You are a great candidate if you have...

*Required* 3-year minimum experience working in an IT environment supporting 30 user Windows desktop/server environment.

• Well-rounded Microsoft desktop technology experience and user support.
• Advanced experience supporting the following operating systems: Windows 7-11.
• Experienced With MacOS 10.15 & newer.
• Advanced experience and understanding of Windows Server Active Directory.
• Advanced experience and understanding of IP networking such as DHCP, DNS & IP Schemes.
• Advanced experience with remote desktop protocol applications.
• Ability to work on multiple support tickets at a time.
• Must be a team player and able to work with minimal supervision.
• Strong customer service experience when communicating with clients.
• Attention To Detail
• Centered On Efficiency
• Lively
• Positive Mindset
• Yearning To Learn
• Critical Thinker
• Welcomes Change
• Innovative
• Self-Motivated
• Capability To Multitask
• Strong Sense Of Importance
• Dependable Transportation
• Valid Driver's License

*Minimum Requirement* Must Hold One of The Following Active Certifications

• CompTIA Network
• CompTIA Server
• CompTIA Security
• Microsoft Azure Fundamentals
• Microsoft Azure Administrator Associate
• Windows Server Hybrid Administrator Associate
• Cisco Certified Network Associate
• Microsoft Certified Solutions Associate
• Any other Azure certifications
• *Other certifications will be considered*

What you'll be doing:

• Support Microsoft Windows desktop technologies
• Support Apple MacOS desktop technologies
• Support Apple and Android Mobile Devices
• Software installation, configuration, and troubleshooting
• Troubleshoot and repair Windows and Mac workstations
• Advanced Windows Server Active Directory tasks
• Azure Active Directory Management Support, including Intune
• Advanced Email Management Tasks
• On-Site workstation & networking equipment hardware installation
• Setup and configure enterprise-level networking equipment configurations
• Monitor network performance and resolve ISP issues
• Windows server administration tasks
• New client user add/change/remove
• Manage and configure business application support and client-side application support
• Respond to support tickets and alerts
• Organize and execute projects that may extend up to 1 month
• Consult with our clients and offer guidance on technology use and best practices
• Responsible for detailed documentation and follow-up with clients
• Communicate the need for escalation promptly
• Able to critically think, produce, maintain and update technical documentation
• Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Typical Week:

• 50% Escalated Desktop Support, 35% Windows Server & Networking Support, 10% Client Software Auditing, 5% Training/Meetings

If you are a motivated individual with a passion for providing excellent technical support, we want to hear from you. Join our team as a Technical Support Specialist and help us ensure smooth operations for our end-users. We offer competitive compensation packages, opportunities for professional growth, and a supportive work environment.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $22 - $30