What are the responsibilities and job description for the CSR/ Office Admin position at Total Comfort Cooling and Heating?
Job Description Job Description Dispatcher / CSR -Are you interested in working with a great team where you will be appreciated? If you are an effective communicator, team player, and result-driven person, then we have the perfect job for you – HVAC CSR! We are looking to hire a quality individual who is interested in a long-term opportunity and who is eager to learn and improve their skills.We are searching for a CSR to join our fun, fast-paced, and busy team.Essential Job Duties : Maintaining the daily schedule for both service techs and installation teamsAnswering incoming callsBooking jobs for service departmentCommunicating with customers daily for follow ups, tech arrival updates, scheduling, and moreFast-paced environment with strong teamwork environmentHigh typing and multitasking skills requiredRequirements & Qualifications : 1-3 years related experience and / or training in customer service, dispatching or project management, or equivalent combination of education and experienceProactive & accountableSelf-motivated, fast learner and highly organized multi-tasker with attention to detailExcellent communication and customer service skills especially under pressureFamiliarity with ServiceTitan and HVAC dispatching is ideal (will train for right person)Team player who is a self-starter and able to learn independentlyConfident in utilizing and learning new software programsGeographical knowledge of service area or map reading skillsHigh school diploma or general education degree (GED)Must enjoy helping and working with othersJob Type : Full-timeSalary : $17.00 - $20.00 per hourExpected hours : 40 per weekBenefits : 401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule : 8 hour shiftMonday to FridayExperience : Dispatching : 1-3 years (Preferred)
Salary : $17 - $20