What are the responsibilities and job description for the Client Account Manager position at Total Comfort Group, INC.?
Total Comfort Group is a leading national provider of mechanical, electrical, plumbing and project management services throughout the United States. Our focus is on retail and commercial multi-site properties across the united states. Through our family of companies, we are able to provide innovate services that are on-time and cost effective.
THE POSITION:
We are looking for a Facilities Client Account Manager who will partner with and ensure the long-term success of our customers.
Duties include:
- Manage assigned client accounts and receive, plan, and coordinate project work orders for each client account related to facilities maintenance for HVAC, electrical, plumbing, and handyman/general contractor.
- Oversee progress of work orders from inception to completion.
- Negotiate pricing with vendors if necessary to achieve results within budget.
- Communicate with customers frequently on project and project status.
- Ensure the timely dispatch of field technicians and vendors.
- Maintain accurate records of work orders, invoices, reports, emails and other correspondence.
- Act as the point person for problem resolution and client relations for multiple projects.
- Must be available to take emergency calls after normal work hours and on weekends.
- Procurement of necessary equipment and materials.
- Perform monthly job cost reviews reporting profit status to management.
Knowledge, Skills and Abilities Required:
- Proficient in MS Office (Outlook, Excel, Word) and Microsoft Suite.
- Familiarity with multiple browsers, multiple tabs, window navigation and managing numerous operating systems.
- Proficient computer skills.
- Professional verbal and written communication skills.
- Detail and accuracy focused.
- Able to work well under little supervision.
- Able to work in a fast-paced environment.
- Must have supervisory skills to plan, direct, organize, and control the activities of others with limited supervision.
- Able to work past scheduled hours on peak season months.
- Able to work an On-Call Schedule after hours and on weekends (Once every 8 weeks).
Education and Experience:
- High School Diploma of GED equivalent
- Experience in utilizing CMMS (Computerized maintenance management systems )
- Previous Facilities Management experience a plus
WHY SHOULD YOU APPLY?
- Competitive Salary
- Medical
- Dental
- Vision
- 401K
- 2 Weeks PTO
- Company Outings
- Company Work Phone
- Performance Based Bonus!
#TCGTeam #GrowWithUs #Careers
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Salary : $60,000 - $70,000
