What are the responsibilities and job description for the Service Manager - Eatontown. NJ position at Total Comfort Group?
Service Manager will oversee daily area operations and manage technicians to ensure we meet our customers’ needs. They are responsible for directly managing Lead Technicians/Field Supervisors for the trade services we self-perform.
• Oversight of all self-performed work from your branch, including, but not limited to:
o HVAC, Electric, Plumbing, and General Services.
o Temp HVAC equipment rentals.
o Assisting with surveying and quoting projects.
o Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.
o Assist head office with addressing and rectifying any client issues in your area.
o Work with Corporate Recruiters on hiring as needed.
o Assist with building vendor database for subcontractors.
· Work with HR on technician absences to ensure they are recorded in the system properly.
· Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys.
· Manage branch vehicles for:
o Safe operation.
o Maintenance.
o Updated paperwork.
o Truck Stock.
o Company Tools.
o Perform disciplinary actions up to, and including, working with HR on employee terminations.
o Handle overflow service calls and assist with installs as needed based on branch workload.
· Manage all aspects of self-performed jobs which include but are not limited to:
o Dispatching for projects.
o Dispatching for service calls.
o Watching labor hours and costs.
o Controlling unapplied labor.
o Keep unapplied labor to 5% or less.
o Make sure actual hours are equal to, or less then, quoted hours.
- 5 years of HVAC field experience.
- Previous experience in service management roles.
- Universal EPA certification.
- Valid driver’s license.
- Knowledge with advance principles of air conditioning, refrigeration, and heating.
- Excellent written, verbal, and interpersonal skills.
- Basic computer skills for cell phone communication and documentation.
Working conditions encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require telephone availability 24/7 (unless other arrangements are made) from clients or on-call for emergencies.
