What are the responsibilities and job description for the IT Service Technician - Computer and Network Support position at Total Computing Solutions - De Pere?
Total Computing Solutions is currently accepting applications for an IT Service Technician position, based at our office in Downtown West De Pere.
Total Computing Solutions provides IT support services and sells computer and network equipment to small businesses and individuals throughout Northeast Wisconsin. For more information, visit our website at www.tcsdepere.com.
The IT Service Technician works under the direction of the IT Service Manager and performs a variety of technical, customer service and clerical tasks. Technical responsibilities include performing a wide variety of IT tasks including but not limited to troubleshooting, preventive maintenance, upgrades, and sales of laptops, workstations, servers, networks and related services such as e-mail and VoIP telephone systems. Customer service responsibilities involve assisting customers in person as well as via telephone and e-mail.
Required Qualifications:
- Strong work ethic
- Exceptional customer service skills
- Ability to simultaneously manage multiple tasks in a fast-paced work environment
- Computer and network service / repair / support experience - ideally 3 years of full-time experience with a clear progression of knowledge, skills and responsibility beyond what would be expected of an entry level IT support technician
- Possession of or currently pursuing a college degree - preferably from a program that includes IT related coursework
- Possession of or willingness to obtain CompTIA A , Network and Security certifications
- Valid driver's license and reliable transportation
This posting is for a full-time position. Candidates must have consistent availability to work from 7:45 AM - 5:15 PM Monday through Friday. Compensation is based upon a combination of qualifications and experience. If interested, please apply via really.com, including a copy of your resume with the application.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- De Pere, WI 54115 (Required)
Ability to Relocate:
- De Pere, WI 54115: Relocate before starting work (Required)
Work Location: In person