Customer Service Representative

JOB SUMMARY

Customer Service Representative activities are to maximize company profitability while providing a hassle-free experience for customers. Interact with customers to provide information in response to inquiries about products and services, handle and resolve customer concerns, update inventory management systems, compile information and generate reports as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Assist in coordinating efforts between support departments to prevent/resolve customer issues

· Communicate with customers concerning orders, receipts, shipments, products, returns and packaging

· Receive and enter orders into appropriate inventory management systems

· Communicate receipts and shipments to customers as requested

· Provide appropriate documents and labels to production personnel

· Communicate with customers when necessary to advise of ship delays and/or obtain information necessary to process orders

· Manage samples per customer requirements

· Generate shipping documents, labels, BOL, customer order files, CoA or any other required documents

· Initiate carriers or tracers when required

· Coordinate receipts and deliveries with shipping and receiving department

· Fill out forms, determine changes for services, update appropriate personnel

· Obtain customer feedback information

· Inventory counting and inventory reconciliation

· Knowledgeable in job responsibilities/tasks for other Customer Account Specialist as assigned; serves as back-up for role as needed

· Perform other duties as assigned

QUALIFICATIONS

· Excellent customer service skills (friendly, courteous and helpful)

· Three to five years' experience interfacing with customers

· Experience in SAP or similar inventory management system desired

· Proficient at computer operation, keyboarding, and internet operation

· Excellent communication skills, including good grammar, voice and diction

· Ability to interpret instructions

· Ability to calculate figures and amounts

· High level of organization

· Excellent time management skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to:

· sit

· talk

· listen

While performing the duties of this job, the employee is required to:

· stand

· walk

· use hands to handle or feel objects, tools, or controls

· reach with hands and arms

· climb or balance

· stoop, kneel, crouch, or crawl

· lift and / or move up to 30 pounds.

Total Distribution, Inc. is a branch of Peoples Services, Inc. which is a growing network of 3PL companies that provide quality supply chain logistics and transportation services. Peoples Services operates over 7.5 million square feet of public and contract warehouse space in 55 facilities across nine states. Our warehouses specialize in food grade storage and handling, polymers, plastics, chemicals and customized packaging and fulfillment services. Warehouses are located in Michigan, New Jersey, Ohio, West Virginia, Virginia, North Carolina, South Carolina, Georgia, and Florida. Our warehouse locations, in-house transportation and brokerage services, company owned fleet of trucks and experienced supply chain team give us the leverage to provide efficient, reliable supply chain services.

Job Type: Full-time

Pay: From $17.16 per hour

Shift:

• Day shift

Work Location: In person

Salary : $17