Branch Director - Upstate New York

At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.

Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are”.

Core Values

• Committed to Growth
  
  

We pursue excellence and believe in continuous learning and personal and corporate development. We prepare diligently, pay attention to the details, and strive for perfection in everything we do.

• Proactive and Solutions-Oriented
  
  

We are problem solvers, inquisitive and discerning, and we use our knowledge to provide expert solutions. We anticipate needs, think ahead, and act with purpose.

• Caring
  
  

We are conscientious, giving, and community focused. We care deeply for our employees, clients, and the communities we serve, always prioritizing well-being and support.

Location:

TBD (on-site)

Reports To

VP, Operations and General Counsel

Position Overview

The Branch Director is responsible for overseeing all daily operations within the Branch, ensuring efficiency, profitability, and high-quality service. This role involves managing teams, coordinating with subcontractors, optimizing processes, and maintaining customer satisfaction while upholding the company’s core values. The Director will play a key role in the efficient management of P&L, revenue, and expenses, while ensuring operational excellence, safety, and compliance. Additionally, the Director will lead a dynamic team, continuously driving growth and operational efficiency while maintaining the highest level of service to customers.

Key Responsibilities

Leadership & Team Management:

• Lead, train, and develop a team of field technicians, coordinators, supervisors, dispatchers, and administrative staff.
• Provide mentorship and guidance to employees, fostering a culture of teamwork and continuous improvement.
• Collaborate with HR to recruit, evaluate, and retain top talent.
• Ensure timely performance evaluations and compliance with Equal Employment Opportunity regulations.
  
  

Operational Excellence

• Oversee the day-to-day operations of the branch, ensuring smooth and efficient processes.
• Manage all installation and service activities, including material purchasing and project scheduling.
• Coordinate the activities of subcontractors and employees to ensure project success.
• Continuously assess business procedures and implement improvements to enhance efficiency.
  
  

Customer & Vendor Relations

• Develop and maintain strong relationships with customers, vendors, suppliers, and subcontractors.
• Proactively communicate and implement plans to meet or exceed customer expectations.
• Address customer concerns, warranty issues, and emergency job requirements in a timely manner.
  
  

Financial & Strategic Management

• Monitor and manage the branch’s P&L to meet financial targets.
• Track and control costs related to projects and services, ensuring alignment with company goals.
• Provide detailed financial and operational reports to senior management, recommending corrective actions as needed.
• Partner with the sales team to drive revenue growth and market expansion.
  
  

Compliance & Emergency Management

• Oversee the on-call process for emergency services, ensuring technician availability and response efficiency.
• Ensure compliance with all company policies, safety regulations, and industry standards.
• Address and resolve operational challenges while maintaining a focus on safety and quality.
  
  

Experience

5 years of experience in operations management within service-oriented industries, preferably in fire protection or similar fields.

Qualifications

• Bachelor’s degree in business, Operations Management, or a related field (preferred).
• Proven experience in operations, business management, or a leadership role within the fire protection or life safety industry.
• Strong knowledge of project management, service operations, and financial oversight.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work collaboratively across departments and with external partners.
• Proficiency in business software, scheduling systems, and reporting tools.
• Strong organizational skills with the ability to multitask, prioritize effectively and manage multiple tasks in a fast-paced environment.
• Proven experience in managing P&L, revenue, and expenses in a service operations environment.
• Strong leadership skills with the ability to manage and motivate cross-functional teams.
• Ability to coach, mentor, and develop staff at all levels
• Excellent communication, negotiation, and problem-solving skills.
• In-depth knowledge of service operations, scheduling, logistics, and work order management.
• Ability to effectively collaborate with senior leaders to understand organizational needs and deliver results.
• Ability to work under pressure.
• Strong attention to detail and commitment to quality
• Team player with a proactive attitude
• Experience with safety protocols, compliance regulations, and industry standards.
• Proficient in Microsoft Office Suite and service management software. Service Manager, Sales Force and /or Sage experience a plus.
  
  

Additional Information

• Travel may be required depending on business needs.
• The Director will play a key role in shaping the future of the company’s service offerings and ensuring the highest level of customer satisfaction.
  
  

Physical Requirements

• The job may require moderate physical labor including activities such as lifting equipment, climbing ladders, or working in confined spaces.
  
  

Why Join Us

• Competitive salary and benefits package.
• Opportunity to make a significant impact in a growing and dynamic industry.
• Collaborative and supportive work culture focused on professional growth and development.
  
  

If you are an accomplished service management professional with the ability to attract top talent, build relationships, and lead teams we invite you to apply for this exciting opportunity with our fire and life safety company.

Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization!

Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.