What are the responsibilities and job description for the Technical Support Engineer position at Total IT Global?
Tasks
Duties & Responsibilities
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
- a) Provide first/second level contact and problem resolution for customer issues.
- b) Work with Third Party Vendors to remediate complex AV issues as needed.
- c) Provide timely communication on issue status and resolution.
- d) Maintain ticket updates for all reported incidents.
- e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- f) Should have basic knowledge of Mac operating system, to support Apple pc users.
- g) Install, upgrade, support and troubleshoot for printers, computer hardware.
- h) Performs general preventative maintenance tasks on computers, laptops, printers.
- i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Duties & Responsibilities
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.