What are the responsibilities and job description for the Night Auditor -Hotel position at Total Management Group?
Hampton Inn in beautiful Mentor, Ohio is seeking an Experienced Hotel Night Auditor, Full Time, who is highly motivated and exudes passion for the hospitality industry with Hilton experience. Must be available 11pm - 7am. if you are not available during work this shift – please do not apply.
Our Night Auditor are responsible for assisting our guests efficiently, courteously, and professionally in all Front Desk / Night Audit related functions. OUR EXPECTATIONS:
· Provide the highest quality of service to the guest at all times
· Greet and register guests and provide room assignments accommodating special requests whenever possible
· Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures
· Day ending reports
· Handle guest check-ins and checkouts efficiently and in a friendly and professional manner
· Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
· Keep housekeeping informed of any special requests, late checkouts and special need areas in the hotel
· Receive and transmit mail, phone and written messages for guests
· Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions
· Post room charges, miscellaneous, and be able to compute & explain guest bills
· Keep the Front Desk are neat, clean, organized and free of safety hazards
· Be aware & knowledgeable of Brand Loyalty programs and their benefits
· Utilize proper phone etiquette
· Be visible at the front desk at all times
· Other duties assigned by the supervisor
· Assist with breakfast set- up and prep cooking
REQUIREMENTS:
· Flexible availability – able to work weekdays, weekends and holidays
· Guest Service driven
· Decision making and problem-solving skills
· Previous Hilton front desk experience / OnQ required
· Requires high school math level
· Must be able to work independently with minimal supervision
· Ability to effectively communicate with the public and other employees
· Excellent Guest/Customer Service Skills: Must go above and beyond for guests
· Must be proficient with computers
· Must have excellent organizational skills