Senior Group Travel manager

ABOUT US

Total Management Group is widely recognised as a world-leading provider of event and travel solutions. We are currently seeking an outstanding Senior Group Travel Manager to join our fast-growing team in New York City.

With a wealth of experience behind us, synergistic supporting services and our company values, Total Management Group offers a service that is uncompromised in delivering seamless, thought out, top-quality event and travel solutions to global corporate clients, leading brands, and industry names.

ROLE OVERVIEW

As a Senior Group Travel Manager, you will have a diverse and varied role. Ultimately you will be responsible for the successful end-to-end delivery of group and event travel projects across several of our key clients. While based in New York, the successful candidate will report to the Group and Event Travel Team in London, requiring strong communication and collaboration skills to align with international standards and processes.

This role is hands-on and will require you to:

• Plan, coordinate, and manage group travel logistics for conferences, incentives, meetings, and events, including flights, accommodation, ground transportation and meeting spaces.
• Work with existing preferred suppliers or negotiate rates and contracts with airlines, hotels, and transportation providers.
• Develop customised travel itineraries tailored to group needs, ensuring seamless execution.
• Monitor group travel budgets, track expenses, and provide detailed financial reporting.
• Identify opportunities to enhance efficiency, reduce costs, and improve the overall travel and event experience.
• Stay informed about industry trends and emerging technologies to incorporate innovative solutions into group travel and event planning.
• You will be extremely solution driven and have the ability to develop relationships with clients while understanding their unique requirements to deliver a first-class service, independently as well as driving excellence from the wider team.

SKILLS & KNOWLEDGE

• Minimum of 5 years travel industry experience, preferably within Group/Event Travel.
• Experience processing and managing large group bookings – including group flights, hotels and ground transportation.
• Strong industry knowledge with an understanding of airfares, contracted fares, ticketing and hotel reservations.
• Ability to pitch and propose group travel solutions to new and existing clients.
• Experience managing and processing travel requirement through event registration platforms i.e Cvent
• Proven knowledge of a GDS is a must (Ideally Galileo/Smartpoint).
• Extensive experience in project managing Group/Event Travel from proposal to completion.
• In depth knowledge and understanding of project budgeting and budget management.
• Proven ability to source and win new business is preferred.
• Financial reporting in relation to event and group travel projects.
• Knowledge of travel mid/back-office systems (ideally Protas/Procon).
• Client account management.
• Knowledge of using an Online Booking Tool (OBT).
• Negotiating fares and supplier contracts.

ATTRIBUTES

• Strong communication skills both written and verbal.
• Ability to work independently with confidence, or as part of a team.
• Quick learning, able to adapt to new and an ever-changing environment.
• Impeccable attention to detail.
• Highly organised, ability to prioritise and multi-task especially when under pressure.
• Ability to deliver a great customer experience and maintaining an above and beyond attitude.
• Fluency in English is essential and proficiency in other languages is a bonus.

WHY TOTAL MANAGEMENT

We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture and an active employee engagement. Recognised as one of The Sunday Times Best Places to Work 2024.

WHAT IS ON OFFER

• Competitive salary
• 22 days annual leave plus 11 federal holidays
• Hybrid working, 4 days in the office and 1 day from home
• Additional 14 days per year work from home
• 401K
• Medical, Dental and Vision benefits
• Preferential Travel Rates
• Monthly Pay Day Meals & Company Socials