What are the responsibilities and job description for the Solutions Specialist position at Total Material Handling?

JOB OVERVIEW :

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As a Solutions Specialist for our Total JCB brand, you will drive sales and market share within your assigned territory. You will conduct customer equipment needs analysis, provide proposals, equipment demos, product education, and outstanding customer service. You'll also have access to subject matter experts for material handling equipment, warehouse racking, doors, automation, and other products to offer broader solutions to take care of our customers.

You’ll partner across the Total Industries team to ensure your customers continue to give high marks for service excellence because of our responsiveness, transparency, follow-through, and accountability. It’s a given that you’ll always operate with the highest level of integrity. You must also be highly self-motivated and bring a sense of urgency – which is exactly what’s needed to drive positive results. At the same time, you’ll prioritize customer satisfaction and relationships with our end user customers. For that, you’ll need to be an excellent communicator with strong negotiation skills, be great with people and brilliant with teams!

JOB RESPONSIBILITIES :

Establish and maintain relationships with clients.
Achieve annual sales volumes and gross profit goals each year.
Track and report sales using designated system.
Generate leads for future sales.
Sell the products and services within established Company prices and policies.
Source and provide the best equipment solutions for new and existing customers.
Educate clients and attend trade shows to conduct product demonstrations.
Strive for professionalism, observing and complying with all Company regulations and policies.
Represent the Company loyally, faithfully, with honesty and integrity.
Maintain accurate and current customer profiles on all accounts.
Keep the customer database current for each account in your territory.

REQUIRED QUALIFICATIONS

4-year degree or equivalent combination of education and work experience.

2 years progressive experience working in an industrial equipment or related B2B product sales environment.

3-5 Years Cold-Calling / Prospecting Experience

3-5 Years CRM Experience

Ability to communicate effectively with employees, vendors, and customers.

Ability to speak, read and write English.

Ability to work under pressure, shift priorities in a changing environment, be self-directed, and use good business judgment.

Intermediate computer skills in MS Word, Excel, Outlook, and Internet Explorer.

Clear DMV record and ability to drive.

Ability to travel when required.

PHYSICAL ENVIRONMENT :

Position operates remotely with access to the local branch, which is a professional office environment.

Position requires visiting and walking around customer sites including being outside in the elements and in a warehouse with varying temperatures.

70% of time will be spent driving a company vehicle and visiting customer sites to perform inspections.

30% of time will be spent seated at a desk, working at a computer terminal to input data, handling phone calls, and exchanging texts.

Computers are used as a telephone, messenger, and work tool, so expect to wear a headset and use both a keyboard and mouse frequently throughout the day.

Regularly sit, stand, and walk for long and short distances.

Hear with or without correction to be able to interpret and receive information and directions.

Communicate, verbally and in written form, regularly to describe and explain detailed, important, and accurate instructions internally and directly with customers.

Occasionally lift and / or move material up to 25lbs.

Noise level varies based upon customer sites visited.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law.

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