Residential HVAC Service Manager

If you’re an experienced HVAC Professional and one of your favorite parts of what you do is leading and mentoring others to develop in their roles, ensuring customer satisfaction and maintaining orderly operations, we have an immediate opening for you as an HVAC Service Manager.  we are looking for a skilled Residential Service Manager who shares our philosophy and values. We are looking for people who want to go the distance and grow with us. Our passion is to provide the highest level of service to our customers; we work hard to be beyond anything they can experience anywhere else. 

Total Mechanical Systems is a residential home comfort service company. We provide heating, cooling, ductless, plumbing, electrical, generators, water heating, water treatment, and indoor air quality.

Expectations

This role encompasses day to day business systems and operations management as well as mentoring and coaching others to deliver on customer satisfaction expectations. Help coordinate dispatching, job completion and billing, review timecards, invoices and material inventories, perform technician ride along and inspect vehicles and tools to ensure compliance with company service standards and processes that drive profitability.

As the Residential Service Manager, you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality work every time. By working closely with our Residential Technicians, the Service Manager will ensure that jobs are completed efficiently and accurately, and the customer is happy. This individual will use their ability to establish customer rapport to ensure the highest levels of satisfaction. The Service Manager will show themselves as professional and knowledgeable to win new referrals and repeat business. This individual will ensure jobs are properly scheduled/set-up and will sign off on job-quality checklists. In addition, they will adhere to the company's plan for resolving customer complaints quickly and favorably. They will also maintain clean, organized job sites and well-inventoried fleet. On occasion, this individual will train and mentor technicians to ensure on-time, high quality service. Their excellent verbal and written communication skills will help them to be accurate and timely with invoices and timesheets.

Qualifications

Must have a CT state trade license
Minimum of 5 years verifiable residential service experience is required
Must have a positive attitude
Must be a motivator
EPA certification is a plus
NATE certification is a plus.
The ideal candidate has an "always available" mentality
Valid CT drivers license in good standing

The Service Manager needs to be highly organized with exceptional follow through abilities with strong verbal and written communication skills. Their passion about the trades and high integrity with advanced social skills will help in their ability to make solid connections and make our customers feel like family.

Benefits

100% Paid Medical, Dental, Vision and Life Insurance

3% Match Retirement

12 days PTO after 90 days

6 Paid Holidays (Even if they land on a weekend!)
Full-time

Salary: $100,000.00 - $120,000.00 per year

We look forward to meeting you!

Total Mechanical Systems LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Total Mechanical Systems LLC requires all positions successfully pass a post-offer drug test and background check.

Salary : $100,000 - $120,000