Front Desk Receptionist

Job Description

Job Title: Front Desk Receptionist

Reports to: Director of People Operations

Location: Milford, CT

General Purpose and Scope (Summary):

The office receptionist prioritizes and executes a wide variety of short and long-term tasks on a regular basis to support the daily operations of the corporate office. This person is extremely friendly and positive, organized, and collaborative. The receptionist is timely, consistent, reliable, and enjoys working both independently and as part of a team. The ideal candidate for this role is a problem solver with a positive attitude, has excellent communication skills and a strong attention to detail.

*Must report to the Milford Office daily*

Functions:

• Answer customer inquiries via phone, email, and other methods; take ownership of understanding the customers’ needs, and transferring customers to the appropriate parties
• Greet visitors at the front desk
• Schedule appointments and maintain office calendars
• Maintain office supply inventory, order office supplies, maintain kitchen and supply closet as needed
• Accept and distribute mail
• Create and maintain filing systems, both electronic and physical. Make recommendations for improving filing systems to management, as needed
• Maintain contact lists for the company, both internal and external
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Book travel arrangements, at the direction of senior management
• Assist with corporate event planning, as needed
• Assist with office communications, as needed
• Supports with upkeep of the company intranet, ensuring content is up to date and compelling; updates company contacts, events, and other content as directed by senior management
• Act as a liaison between all TMS departments and help facilitate teamwork whenever possible
• Provide administrative support to Human Resources by assisting with HR-related tasks like pre-hire paperwork, document management, and other duties as needed.
• Other duties as assigned by management

Responsibilities:

• Conduct business in compliance with all state and federal regulations
• Set personal goals for growth within Total Mortgage structure
• Maintains effective communication to ensure the highest quality of customer service
• Takes initiative to manage daily tasks
• Takes a proactive approach to learning

Personal Traits / Competencies:

• Maintain a professional and upbeat demeanor at all times
• Excellent verbal and written communication skills required
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Organized and detail oriented
• Positive attitude a must

Technical / Computer Skills:

• Microsoft Office
• General written and verbal communication skills

Education and Experience:

• Bachelor’s Degree Preferred, but not required

Certifications, Licenses, etc. N/A

• Hours for position: Monday through Friday - 9am-5pm

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Total Mortgage is an equal opportunity employer.