What are the responsibilities and job description for the Parts Advisor position at Total Motors?
Role: Full-Time Parts Advisor with benefits
Hours/Shift: 7:00 AM -5:00 PM Monday - Friday
At Total Motors in Le Mars, Iowa our parts department plays a critical role in our certified service and dealership operations. We are looking to add a member to our team. In this role, you'll help our customers and internal departments with their parts needs.
Join our team of people who help make a difference!
Job duties for the Parts Advisor include:
- Efficiently helps customers choose parts and provides internal and external customers (retail and shop) with high quality services
- Provides customers and departments with information about accessories and parts.
- Answers telephone calls, indicates prices and provides any other information.
- Ensures that internal requests for parts are invoiced on the after-sales department work order.
- Bill out parts invoices for service repair orders.
- Helps customers with their My GM Rewards Points on accessory or parts purchases
- Ensures that all the customers receive their copies of the invoices.
- Receives credit for returned parts, ensuring that there is an initial invoice or invoice number, in order to confirm the purchase and the price.
- Keeps files organized containing work orders, invoices, estimates and special ordered parts.
- Replenishes assigned stock and receives freight orders.
- Organizes orders for shipping or delivery purposes, or for daily pickup.
- Locates an external source for out-of-stock parts and places an urgent order, if necessary.
- Notifies the service manager and/or the customer as soon as specially ordered parts come in.
- Distributes parts and shop tools ordered by the technicians and follows up.
- Keeps up-to-date on all new and improved parts and products.
- Helps receive and inventory parts merchandise daily
- Cooperates in keeping the parts department clean.
- Maintains a professional appearance.
- Performs other tasks, based on management requirements and instructions.
Desired Education & Qualifications
High School diploma and 5 years of work experience in sales and/or service. Mechanical and technical aptitude is needed.
Desired Knowledge, Skills & Abilities
- Ability to learn how to operate a parts database system for both OEM and internal use
- Ability to operate basic office equipment (i.e. phone, computer, copiers, printers, etc.)
- Computer literate with basic keyboarding skills
- Working knowledge Microsoft Word and Excel is needed
- Excellent oral and written communication skills are essential.
- Excellent customer service and organizational skills.
- Ability to function well as a member of a team.
- Working knowledge of the automobile industry and auto parts
- Must be quality and safety conscious and maintain safe and sanitary working conditions.
- Ability to maintain a presentable appearance & demeanor
Compensations
- Depends on experience
Benefits
- Health / Dental / Vision
- Weekends off
- Voluntary Supplemental & Life Insurance
- Retirement plan
- Paid Holidays
- Paid Time Off
- Leaves of Absence
- Clothing Uniform Allowance
______________________________________________________________________________
Note: **All duties and requirements are essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. It will be handled on a case-by-case basis. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. This document does not create an employment contract, implied or otherwise.