What are the responsibilities and job description for the Shop Service Manager / Lead Technician position at Total Offroad & More?
Total Offroad & More is looking for a skilled and motivated Shop Foreman / Lead Technician to join and lead our service team in Lynnwood, WA. This is a working leadership role that requires strong technical skills, your own tools, and the ability to manage and support a team of technicians. The ideal candidate has extensive experience in aftermarket suspension and accessory installations, and thrives in a fast-paced, hands-on environment.
Key Responsibilities
- Lead by example by performing aftermarket installations, including suspension kits, lift kits, lighting, bumpers, and other truck accessories
- Supervise daily shop operations and provide guidance, support, and mentorship to technicians
- Assign and prioritize work orders to ensure efficient workflow and high-quality results
- Monitor technician performance and provide training and feedback as needed
- Enforce safety procedures and ensure a clean, compliant, and productive work environment
- Collaborate with the sales team to identify upsell opportunities and ensure a seamless customer experience
- Troubleshoot and solve installation or service challenges as they arise
Qualifications
- Proven experience in automotive repair and aftermarket installations (especially suspension and accessories)
- Prior leadership or supervisory experience in an automotive shop environment
- Strong technical knowledge of lift kits, leveling kits, truck accessories, and related systems
- Ability to read and follow technical installation instructions and diagrams
- Must own a complete set of tools suitable for the role
- Effective communication and customer service skills
- Ability to multitask and manage a busy workflow efficiently
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid vacation and sick time
- Employee discounts on products and services
- Life insurance and employee assistance program
If you're an experienced tech with leadership ability and a passion for building badass trucks, this is your opportunity to lead from the front and grow with a dynamic off-road team. Apply today and join Total Offroad & More!
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $55,000 - $90,000
