What are the responsibilities and job description for the Clinical Manager position at Total Rehab / Total Rehab Kids?
We are seeking to add a Clinical Manager to our team! The Clinical Manager has both leadership and clinical responsibilities by managing day-to-day performance and providing direct patient care. This role is accountable for implementing and adhering to best practice standards and ensuring that Total Rehab Kids sustains excellence in patient safety, patient experience, and quality care. The Clinical Manager collaborates with and reports directly to the Regional Director.
- Manages staff within designated clinic in the day-to-day performance of their positions, including but not limited to:
- Lead staff in defining patient services, setting standards for patient care, and identifying resources to meet patient needs
- Holding quarterly staff meetings
- Holding department meetings as needed (e.g., front personnel, OT/PT/Speech departments, supervisors)
- Chart Audits
- Delegates and assists with daily operations as needed when staff members are absent
- Lead staff in defining patient services, setting standards for patient care, and identifying resources to meet patient needs
- Identifies staffing needs and assists in interviewing, hiring, terminating, disciplinary action, and scheduling to maintain adequate services and ensure both individual and team productivity.
- Includes approving PTO and ensuring that each department has adequate staff/coverage prior to approval.
- Responsible for “Meet and Greet” of new hires including:
- Introduce new hires to staff and tour of clinic.
- Review job description, standard procedures, company policies/employee manual
- Identifies trainer of hired position, monitors training of new hires, and manages checklist.
- Maintains extensive knowledge of all department processes, including:
- Referrals process
- Authorizations process for Medicaid and Private Insurances
- Evaluation and re-evaluation process
- Scheduling process
- Paperwork tracking process
- Treatment process
- Updates regarding required elements to obtain authorization for therapy treatment
- Additional responsibilities include:
- Resolve patient/parent complaints as necessary
- Ensure safety protocols/ injury prevention are followed
- Ensure office cleanliness
- Helps identify strategies and corrective action plans for continuous improvement
- Promotes a positive culture in the workplace
