Patient Care Coordinator / Medical Office Assistant

4377 WHIPPLE AVE NW,CANTON,Ohio,44718-2643,United States of America Job Description It takes a Village to care for our patients and as a Care Coordinator (CC), you will be at the heart of all the action. Our CC's work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care. LOCATION : Commute to Davita Clinics and partner practices in the CANTON, OH metro area. Maximum commute from / to central CANTON is 45 minutes Mileage is reimbursed - MUST have reliable transportation Position Details : Working in clinic 3 days per week, working remotely the remaining day(s) Full-Time M-F schedule Daily Start time between 7 : 30 and 8 : 00AM EST - Must be able to provide flexibility when needed Responsibilities : Completes non-clinical screenings and escalates as needed. Helps identify eligible resources for patients Navigates resources for patients Assists with the referral process & coordinates provider appointments Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed. Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling. Communicate directly with patients on a timely basis for all scheduling requirements. Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures. Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures. Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques. Act in accordance with the DaVita mission and values to deliver high quality care to our patients. Qualifications : High school diploma or GED required 1-3 years of LPN experience At least two (2) years of experience in a professional office environment Ability to work with and resolve confidential information and / or issues using discretion and judgment Excellent verbal communication skills over the phone Proficiency with Microsoft Office / Excel / Outlook Commitment to service excellence and patient satisfaction Excellent verbal and written communication skills Ability to work autonomously Preferred Qualifications : 1-3 years clinical medical office experience CNA, MA experience is a plus Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.) Experience navigating insurance payors Experience working in direct patient care / support Experience working in a medical office environment Our Core Values : Service Excellence Integrity Team Continuous Improvement Accountability Fulfillment Fun What We'll Provide : More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits : Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family : Family resources, EAP counseling sessions, access Headspace, backup child and elder care, materni