What are the responsibilities and job description for the Communications Technical Services Manager position at Total Safety?
The Technical Services Manager is responsible for overseeing aspects of the day-to-day radio wireless communications operations, manage and support new radio system deployments and temporary standalone systems. This position is also responsible for performing installations, inspections, maintenance and repair of two-way radio equipment and other electronic communications, monitoring, and accessory equipment.
Specific Job Duties and Responsibilities
- Manages two-way radio communications site systems support, including collaboration with the sales group and operations team while providing effective operational support.
- Installs, maintains, provides technical support and service of radio system equipment such as UHF / VHF and 800 / 900 MHZ on Analog, Digital, Capacity plus, Capacity linked, Capacity Max, Connect Plus, operate RDAC software and SCADA system.
- Makes minor modifications to electronic circuitry (such as repeaters for SCADA system) per request and / or implement factory software / firmware updates.
- Operate portable radio equipment : consoles, microwave systems, mobile and using both conventional and trunked radio technology system.
- Diagnose, troubleshoot, repair and resolve communication radio and repeater equipment issues with rental and customer equipment.
- Network capabilities to be utilized with setting up equipment and SCADA.
- Manages infrastructure projects that include new radio system installations or upgrades. Works with regional operational and sales partners on interoperability and shared wireless networks for different bandwidth we operate and service, including UHF / VHF and 800 / 900 MHz re-banding and narrow-banding processes.
- Responsible for Asset Management of Communication division equipment in Rental Man including cycle counts, equipment status, in / out, and asset additions & disposals. Determines need for additional equipment and commodity purchases in coordination with Management.
- Responsible for tracking and maintaining all FCC licenses on behalf of Total Safety.
- Trains and coach’s communication technicians, to ensure operations directives and service goals are being carried out and techs continue to improve skillset.
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered and compliance for all quality, safety, training, and state and federal regulatory program requirements.
- Directs the use of company resources both personnel and equipment within operations to achieve maximum efficiency, profitability, and utilization of company resources.
- Oversees and collaborates in development of short and long-term strategic goals which align to support operational processes.
- Supports all other special assignments as directed by Management.
Experience : Minimum 8 years of operations experience in business-to-business technology rental and sales (preferably wireless).
Minimum 5 years of management and or supervision leading a team of technicians.
Education : Engineering or Technical college degree or equivalent professional experience.
Required Licenses or Specific Training :
CETA technician certification required.
Wireless communication manufacturer licenses and training certifications are preferred. Must have the ability to pass manufacturer certifications as needed.
Proficiency in the care and use of all sites specific, facility and customer required Personal Protection Equipment (PPE). Trained in Respiratory Protection and fully certified to wear respiratory breathing equipment (Fit Tested).
LI-KB
