What are the responsibilities and job description for the Vending/VMI Tech Support Manager position at Total Safety?
Essential Duties and Responsibilities:
Supervisor Responsibilities (25%)
- Implement policies and support action plans made by SSAMS Operations Manager.
- Assign and coordinate work for SSAMS Support and SSAMS Technician staff.
- Audit and approve time cards.
- Assist with employee on-boarding process.
- Prepare monthly and ad-hoc metric reporting for SSAMS Operations Manager.
Operations/Support (50%)
- Work directly with internal/external customers to support vending service requests.
- Assist with vending order generation.
- Log and track incidents in the ticketing system.
- Work with the SSAMS Technician Staff to process adds, changes, and removal of items in vending machines.
- Create reports for internal/external customers
- Assist with project scheduling
- Provide basic support (e.g. fix jams, change coils, etc.) for SSAMS vending operations.
Project Support (25%)
- Participate in project meetings and lead projects related to vending machine solutions
- Update project schedules
- Ensure appropriate staffing is available for projects
Job Requirements
Education/Experience:
- High School Diploma required
- Bachelor’s degree in Business Management or related fields preferred
- Minimum 2 years supervisory or management experience in a Technical Support role
- Proficient computer skills (e.g. MS Excel, Word processing, Data Entry)
- Hands-on experience in Technical Support.
Knowledge, Skills & Abilities:
- Ability to travel to remote locations.
- Ability to be in weekly on-call rotation.
- Ability to perform vending repairs and adjustments.
- Ability to perform work accurately and thoroughly.
- Ability to adapt to change in the workplace.
- Ability to get along well with a variety of personalities and individuals.
- Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
- Ability to work independently with minimal supervision.
- Ability to complete assigned tasks under stressful situations.
Other Physical Requirements
- Occasionally loading and unloading merchandise.
- Occasionally installing vending machines
Work Environment:
- 20% Industrial area with heavy equipment and moving forklifts.
- 80% Office Setting
Other: (Includes licenses, certificates, age, etc.)
- Clean driving record, Valid driver’s license and proof of insurance.
- Ability to obtain and maintain a valid TWIC card.
- Ability to pass OSHA safety requirements.
- Ability to pass site specific safety training and drug testing requirements.
About Total Safety:
Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, comprehensive flare services, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management.
Total Safety operates from 176 locations in 20 countries to ensure the safe Wellbeing of Workers Worldwide (W3).
Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (713) 353-5152. (For telecommunications device for the hearing impaired – TTY, please contact 711).
