What are the responsibilities and job description for the Customer Service Specialist position at Total Transportation and Distribution Inc.?
Company Description
Total Transportation & Distribution, Inc. is a premier integrated transportation and distribution solutions provider in Southern California. Total offers TL (Truck load) and LTL (Less than truck load) freight services with same day and next day delivery efficiency. The company's warehouse and fulfillment center provides computerized inventory management and real-time information systems for clients.
Role Description
This is a full-time on-site Customer Service Specialist role located in Rancho Cucamonga, CA. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service on a day-to-day basis.
Qualifications
- Customer Support and Customer Satisfaction skills
- Phone Etiquette and Customer Service skills
- Customer Experience skills
- Strong communication and interpersonal skills
- Ability to remain calm and patient in challenging situations
- Experience in a customer service role is a plus
- High school diploma or equivalent