Dedicated Extended Coverage Manager

OLIVE BRANCH, MS
Monday-Thursday 7:00pm-6:00am
Position open to remote: No
Grade: ES12
Compensation Range: $43,000 - $64,600

Who We Are:
TOTAL Transportation is dedicated to the profitable delivery of each of our customer's shipments safely, on-time, and claim-free. Our commitment to consistently providing superior service is what makes TOTAL Transportation of Mississippi the best trucking company for all your U.S. transportation needs. We strive daily to provide the service our customers expect and deserve. Safety, security and service will prevail above all else. Each and every employee of Total Transportation of Mississippi is now and always will be dedicated to these principles.

Why Total Transportation?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do:

• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; makes recommendations for performance documentation and terminations.
• Follow up and execute on initiatives that carry over from the day shift operation
• Responsible for addressing issues and disputes for drivers.
• Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop.
• Ensures drivers and equipment are performing as necessary to provide on-time service.
• Ensures all fleet maintenance programs are current on tractors and trailers.
• Maximizes revenue per tractor through appropriate equipment utilization.
• Documents and communicates all service related issues.
• Develops a sense of trust and integrity with the customer.
• Seeks appropriate guidance from leadership on matters that could negatively impact TTMS financially.
• Informs drivers of their assigned schedules and loads.
• Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
• Access, update and maintain a customer’s web portal, if required.
• Perform all customer service functions including but not limited to accepting EDI orders, manual order entry, and build new customers.
• Maintain EDI orders within our operating systems
• Perform load planning functions to provide on time service and maximize utilization.
• Provide a detailed follow up report at the end of the shift in order for the customers and the daytime management staff receives any pertinent information
• Other duties as assigned by management.

What We’re Looking For:

Education

• Bachelor's degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• Minimum of 3 years of high-volume operational experience required.
• Minimum of 1 year leadership experience required.
• Experience in the transportation industry a plus.

Skills/Certifications

• Intermediate interpersonal and communication (verbal and written) skills required; ability to exchange information effectively and tactfully, moderate degree of tack diplomacy when dealing with others and handling sensitive issues.
• Intermediate computer skills required; experience with Microsoft Office, Internet, and applicable company-specific applications.
• Strong analytical, problem solving, strategic and innovative thinking skills.
• Extreme patience in dealing with volatile situations; flawless follow-up procedures.
• Comprehensive knowledge of DOT regulations impacting daily operations.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Total is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.