What are the responsibilities and job description for the Dispatch Trainer position at Total Warehouse Inc.?
Job Description
Job Description
Description :
The Dispatcher Trainer / Auditor will maintain the Daily Service Dispatch WO Status and Technical Training. This position will schedule Training and Daily Audits with the dispatchers.
This position will oversee clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times.
The Dispatcher Trainer / Auditor will also provide accounting with maintenance contract billing information and push service invoices for billing in a timely manner.
Requirements :
- Receive any incoming customer service calls.
- Contact customers for PM Schedules and Service Repair.
- Schedule and coordinate all service calls as calls received.
- Set daily delivery schedule the day before for all mechanic and deliveries of parts.
- Debrief Service Technicians after completion of each call.
- Forecast workload for 2 – 3 days out.
- Adapt daily on forklift break down and repairs as needed when emergencies arise.
- Process / Convert all work orders, purchase order to the correct status.
- Work with sales and operations team on locating equipment for orders.
- Help with creating asset’s and items when needed.
- Locate / secure equipment for rental swaps when unit break down.
- Locate / secure equipment needs for rentals on customer repairs that need to come in for repair.
- Monitor and maintain Service board throughout the day.
- Monitor Tech throughout the day via text or phone on status on repairs.
- Work with vendors for additional assistance for repairs.
- Back up other roles in dispatch / shop areas.
- Other duties as assigned.
