What are the responsibilities and job description for the Lead, Store Communications position at Total Wine & More?
Description
Total Wine & More is seeking a Lead, Store Communications to join our growing Store Operations team in our Bethesda, MD office. You will acquire proficient knowledge of our internal task management system (Reflexis,) work cross-functionally to manage task communications to our 275 stores and identify opportunities for process improvement.You will report to the Sr. Manager, Store Communications. You will
- Manage Total Wine & More’s task management system designed to control SSC-to-store communications and workload, including overseeing our stores' daily workload planning processes, tactics, and communications.
- Become the subject matter expert of the task management system – reviewing and editing projects, creating forms and store audits, completing general upkeep, and researching and resolving issues.
- Design and facilitate large-scale and ad-hoc training related to communications processes and the task management system.
- Partner with the Workforce Management Team to manage / host monthly field captain meetings.
- Design and manage store-facing operations and engagement tools.
- Collaborate with stakeholders across the business, including senior leadership, to effectively balance and prioritize workload.
- Generate reports to track compliance and other processes.
- Develop long-term process improvement initiatives around workforce management and personalized communication.
You will come with
We offer
Grow with us Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at !
