What are the responsibilities and job description for the Jr. Project Manager - (Remote) position at Totally Joined for Achieving Collaborati?
About Us:
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.
About the Position:
TJFACT is seeking to hire a well-versed Jr. Project Manager (Remote) in Washington DC to support the Internal Revenue Service - IRS.
Please note that this role is contingent upon award.
Duties and Responsibilities:
- Act as the central point of contact for the assigned project.
- Coordinate the efforts of subcontractors, team members, and other contractors under the direction of the Government Program/Project Manager.
- Provide oversight and workload management for IT Service Desk assigned contractor resources.
- Attend meetings and conference calls as necessary.
- Supervise assigned technical and administrative staff, including subordinate managers.
- Assign work to other contractors, ensure timely completion, monitor performance, and adjust schedules to meet objectives.
- Foster a collaborative and positive working environment.
- Develop and maintain policies, plans, procedures, schedules, guidance material, and standards.
- Troubleshoot and resolve issues with desktop and laptop computers, applications, and software.
- Conduct remote installation and support for primary and peripheral computer hardware and software.
- Apply customer service and support principles to resolve issues efficiently.
- Utilize problem-resolution databases and perform data analysis to troubleshoot and resolve issues.
- Provide remote chat service delivery with a strong understanding of equipment configurations and operating systems.
- Maintain all necessary documentation related to assigned tasks and projects.
- Ensure compliance with corporate and government policies and standards.
- Provide feedback on knowledge articles and processes in asset management systems.
- Assure quality of task products, services, and deliverables, including participating in reviews, audits, and site visits.
- Research and verify data in monthly status reports, including balances, costs, and funding.
Required Qualification:
- U.S. citizen
- Minimum of 6 years of experience in relevant project management roles.
- Proficiency in Aternity software, ServiceNow applications, eGain applications, Bomgar software, Microsoft Office products, and Apple iOS software products.
- Proficient with laptop and desktop computers, operating systems, and hardware technologies.
- Skilled in troubleshooting, data analysis, and remote installation of software and hardware.
- Strong oral and written communication skills for customer service delivery.
- Familiarity with business operations in a service desk environment.
- Comprehensive understanding of systems, training methods, and troubleshooting databases.
Preferred Qualifications:
- Bachelor's degree from Accredited Institute.
- Experience exceeding the minimum 6-year requirement, demonstrating leadership and supervisory capabilities.
- Expertise in managing technical staff and delivering IT service desk solutions.
- Proven ability to work as a team leader or supervisor, managing workloads and maintaining effective schedules.
- Knowledge of corporate and government compliance standards, including maintaining accurate documentation and adherence to policies.
- Participation in policy development, procedural updates, and creating technical documentation.
- Experience with feedback and improvement of knowledge articles and processes.
Benefits:
- Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Experience
Required- Minimum of 6 years of experience in relevant project management roles.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
