What are the responsibilities and job description for the Task Lead (Chat Bot/AI Implementation & Support Services) position at Totally Joined For Achieving Collaborative Techniques, LLC?
About Us:
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.
About this Position:
TJFACT is seeking a well-versed Task Lead (Chat Bot/AI Implementation & Support Services) to support the U.S. Department of State Bureau of Consular Affairs, Website Support Services in Washington, DC!
The Department of State’s (DOS’s) Bureau of Consular Affairs (CA) is charged with protecting and assisting United States (U.S.) citizens abroad, issuing passports to U.S. citizens, and issuing immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.
This role is contingent upon reward.
Major Duties and Responsibilities
- Provide the capability for Chat Bots and AI services to support a simple and single central user interface for external and internal visitors interacting with CA/CST websites.
- Provide natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions. Easily deploy across CA / CST customer experience channels, including web, mobile, and messaging services. When needed, also Enable GenAI information retrieval and answer generation.
- Provide smarter search to surface relevant areas of the CA/CST websites (with links).
- Provide a fully managed service for building rich intuitive customer conversations for chatbots and voice bots powered by AI.
Required Qualifications:
- Must be a U.S. Citizen
- Active security clearance
- Active Project Management Professional (PMP) certification from the Project Management Institute (PMI) during the life of this contract.
- 10 plus relevant industry experience.
- 10 years equivalent PTL experience
Preferred Qualifications:
- Minimum of two (2) years of Consular Affairs experience
- Technical writing experience
BENEFITS:
- Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodation will be made in accordance with governing law.
