What are the responsibilities and job description for the Lead Help Desk Specialist - (Remote) position at Totally Joined for Achieving Collaborative Techniques?
About Us :
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.
About the Position :
TJFACT is seeking to hire a well-versed Lead Help Desk Specialist (Remote) in Washington DC to support the Internal Revenue Service - IRS.
Please note that this role is contingent upon award.
Duties and Responsibilities :
- Serve as the central point of contact for the management of all work performed.
- Coordinate efforts of subcontractors, team members, and other contractors under the direction of the Government Program / Project Manager.
- Supervise technical and administrative staff, including subordinate managers, ensuring all tasks are completed effectively.
- Provide oversight and workload management for IT Service Desk assigned Contractor resources.
- Assign, monitor, and adjust schedules to meet objectives and goals.
- Negotiate and make binding decisions for the company.
- Troubleshoot and resolve problems related to desktop and laptop computers, software, and hardware.
- Apply customer service and support principles, including systems installed in customer organizations, training methods, and problem resolution.
- Proficiently install and troubleshoot primary and peripheral computer software and hardware remotely.
- Develop, review, and maintain policies, plans, procedures, processes, schedules, guidance material, and standards.
- Ensure compliance with corporate and government policies and standards.
- Administer and document subcontractor deliverables and financial activities.
- Assure the quality of task products, services, and deliverables by participating in reviews, audits, and site visits.
- Research and verify data in monthly status reports, including balances, costs, funding, and cost management.
- Attend and actively participate in meetings, working sessions, and training as requested by the IRS.
- Provide feedback on knowledge articles and processes related to IRS asset management systems.
Required Qualification :
Preferred Qualifications :
Benefits :
TJFACT is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE / Minority / Female / Disabled / Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
