What are the responsibilities and job description for the Telephone Technician - Information Technology Speciaist position at Totally Joined for Achieving Collaborative Techniques?
About Us :
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.
About the Position :
TJFACT is seeking a Telephone Technician - Information Technology Specialist to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq.
The Telephone technician provides expert-level support for all Department of State-owned telephone communications equipment. Specific responsibilities vary, but in general, are responsible for maintaining all aspects of an enterprise telephone network including switches, cabling, handsets, and programming of the Avaya CS-1000 phone systems, ensuring that mission-critical resources are always available when needed.
DUTIES AND RESPONSIBILITIES :
- Designing, installing, and maintaining various telecommunications and telephone systems (Analog, Digital and VoIP) including commercial brands of equipment such as Avaya, Nortel, Netbox, cisco and other VoIP related devices.
- Provide oversight for assorted hardware procurement, logistics, and maintenance programs.
- Perform technical site surveys to determine structural and technical requirements.
- Conduct fault isolation and technical control of voice frequency leased lines and associated equipment.
- Perform work in confined areas such as crawlspaces, attics, utility pits, tunnels, manholes and other confined spaces on an occasional basis.
- Perform tasks from heights to include rooftops, ledges, scaffolding and extension ladders.
- Move and handle heavy objects such as crates, equipment racks and other building materials.
- Planning for deployment and maintenance of scalable VOIP telephone systems
- Reading and writing English communication skills.
- Open shipping crates; perform proper inventories of the contents and noting / reporting deficiencies.
- Follow established safety regulations. Responsible for the installation of UPS systems and battery replacement.
- Take electrical measurements and make appropriate electrical connections in and around electrical service panels and Uninterruptible Powel Source (UPS) units.
- Troubleshoot and isolate problems of microcomputers and printers and determine if problem is related to hardware, software, or connection.
- Make minor corrections or contact Dept / RIMC support staff or vendors for resolutions to problems.
- Follow up on maintenance and service requests from users for changes and additions to network.
- Provide software training and technical assistance to support staff in the operation of the system.
- Provide basic support services, including training staff in the use and maintenance of equipment and other related responsibilities.
- Direct the work of temporary staff as assigned and evaluate.
- Maintain inventories.
- Provide comprehensive on-the-job training for locally employed staff members and assist in their professional development in the full range of administrator skills and duties.
REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
BENEFITS :
TJFACT is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE / Minority / Female / Disabled / Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
