What are the responsibilities and job description for the Junior IT Support Analyst position at TOTE Resources LLC?
TOTE Resources is seeking a Junior IT Support Analyst to join the team at our Jacksonville, FL office.
In this position you will:
you will be responsible to provide technical support across multiple TOTE business units, assisting end-users with IT issues, troubleshooting hardware and software, and ensuring smooth day-to-day operations while maintaining the integrity of all computers and associated software for TOTE locations. In addition, provide additional service desk support and participate in an on-call off-hours support rotation. This position requires excellent communication, documentation, time management skills, and the ability to work well with a team. Candidates will be expected to show personal initiative and assume primary ownership for these duties
Main Duties and Responsibilities Include:
- Provide first-level IT support to employees across multiple TOTE business units, responding to help desk tickets, emails, and phone inquiries.
- Troubleshoot and resolve hardware, software, and network-related issues, escalating complex problems as needed.
- Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
- Support user account management, including password resets, access requests, and system permissions.
- Install, update operating systems and software applications.
- Document technical issues, solutions, and best practices in the IT knowledge base.
- Assist in IT asset tracking and inventory management.
- Provide basic training and guidance to employees on IT tools and best practices.
- Assist the IT team in various areas of technology.
The ideal candidate will have:
Qualifications (Education, Experience, & Certifications) –
- High School diploma required
- Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- IT certifications such as CompTIA A , Microsoft 365 Fundamentals, or similar are a plus.
- 1 years of experience in IT support, help desk, or a related role
Knowledge, Skills, & Abilities –
- Basic knowledge of Windows 10 operating systems, Microsoft Office 365, and common enterprise applications.
- Understanding of network fundamentals, including Wi-Fi, VPN, and remote access technologies.
- Strong problem-solving skills and ability to prioritize tasks in a fast-paced environment.
- Excellent communication and customer service skills with a proactive approach to support.
- Self-driven and motivated.
- Ability to work independently and collaboratively within a shared services environment.
- Ability to think creatively as well as adapt and contribute to changing environments.
- Availability for emergency calls and on call rotation.
Why TOTE?
The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.
TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.
Explore the possibilities with TOTE Group
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
TOTE Resources is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Resources is a drug-free employer and a participant of the E-Verify Employment Verification Program.
