What are the responsibilities and job description for the General Administrative Assistant - Luxury Toilet Division position at TOTO USA?
About the Role:
The General Administrative Assistant - Luxury Toilet Division will provide administrative support to the team, focusing on tasks such as compiling claim data and assisting with warranty parts and repair cases.
This role requires some technical knowledge, but is not an IT position. The ideal candidate will be able to follow company policies and procedures, and respond to customer inquiries via email and telephone.
Main Responsibilities:
- Compile claim data within the Salesforce system to identify trends and support product improvement initiatives
- Assist management in creating and processing warranty parts and repair cases
- Provide administrative support activities, including but not limited to: inputting labor claims data
- Collaborate with Sales, Claims, and Quality Assurance departments to complete Return Goods Authorization (RGA) case data
- Work with the Washlet Repair department, following up on repair status, shipping issues, and billing inquiries
- Provide case and claims support for customers, sales, distributors, and other stakeholders
Requirements:
- Minimum of 6 months of office work experience or equivalent relevant industry experience
- Familiarity with using a personal computer (PC)
- Proficient in Microsoft Operating System (Windows)
- Proficient in Google Suite applications (Gmail, Google Drive, etc.)
- Basic data entry and record-keeping skills
