What are the responsibilities and job description for the Regional Manager position at Tots to Teens Dental Group?
The Regional Manager (RM) will oversee our business operations in an assigned region. This role is 100% in office and requires daily travel to clinics in the assigned region. The RM will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As an RM, your duties also include guiding management staff in your region (group of clinics), setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. The RM will be responsible for leading and managing people, ensuring operations run smoothly, and achieving revenue targets. This person should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Daily travel from clinic to clinic in the San Antonio and South Texas area.
- Business office/Pediatric clinic setting.
- Minimum moving requirements of 25 pounds in order to transfer supplies to the office after delivery.
- Constant patient and interoffice personnel interaction as this position is heavily dependent on excellent customer interaction.
- Exceptional hand dexterity and typing skills to work with standard software programs provided.
- Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
- Near Vision—the ability to see details at close range (within a few feet of the observer) as view the computer screen daily
- Physically able to climb up and down two flights of stairs multiple times a day as needed
RESPONSIBILITIES
- Achieving business goals and revenue targets.
- Overseeing daily operations, managing budgets, and setting performance objectives.
- Recruiting, training, and supporting Office Managers as well as conducting regular coaching sessions and performance appraisals.
- Developing and implementing business, marketing, and advertising plans.
- Managing internal and external stakeholder relations and negotiating contracts and agreements.
- Planning, evaluating, and optimizing operations to be efficient and cost-effective.
- Ensuring products and services comply with regulatory and quality standards.
- Ensuring company standards and procedures are followed.
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
- Dealing with escalated customer issues, incident reports, and legal actions.
REQUIRED SKILLS/ABILITIES
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn payroll management.
- Proficient with dental software and systems.
REQUIREMENTS
- 3 years of management and leadership experience.
- Excellent leadership and decision-making skills.
- Ability to multitask and work efficiently under pressure.
- Strong analytical and problem-solving skills.
- Always maintain the highest level of confidentiality to HIPAA standards.
- Adhere to strict safety guidelines and procedures to OSHA and office standards.
- Adhere to all office policies.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills to maintain positive rapport with patients and other team members.
- Effective verbal skills to communicate clearly and professionally with patients and staff
- Must be detail oriented in order to work efficiently.
- Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
QUALIFICATIONS
- Associate’s or bachelor’s degree in business administration, management, or a similar field preferred.
