After Hours Slot Technician

About Us

Toucan Gaming is Louisiana’s fastest growing gaming and amusements provider. We’re set apart from others by our creative and ambitious team who’s focused on creating outstanding gaming experiences and developing the most profitable gaming locations. Our years of combined expertise in gaming, customer service and marketing give us the understanding and capability to put the right games in front of your customers.

Our unique total room and amusement packages further elevate the gaming experience to be unmatched by any other. Toucan Gaming uses the latest technology to offer real-time reporting, so you can watch trends and measure growth with confidence. We’re also proud to offer the fastest service response time by our local expert technicians.

Toucan’s sales and support is statewide, with offices in Shreveport and Lafayette. Whether you currently offer gaming in your business or are considering adding gaming in the future, our dedicated sales and compliance team members will be honored to help you through each step of the process.

Job Description:

As the After-Hours Service Technician, you will serve as the face of our company, responding to service calls and performing basic troubleshooting to keep our machines running smoothly. Comprehensive on-the-job training will be provided, and additional phone support will be available for more complex technical issues.

General Summary of Job Duties

This position starts and ends each shift in from our Lafayette, LA warehouse. Since the role consists of approximately 90% driving/field time a company car will be provided for use during assigned shifts.  This is a customer-facing position and requires friendly and professional customer service, cash handling, driving, and company vehicles. Happy, polite, honest, and detail-oriented people are encouraged to apply. While no particular experience is required, our ideal candidate will be familiar with basic technology and will not be intimidated or easily overwhelmed by technical troubleshooting tactics, using tools with dexterity, driving at night, or moving in and out of bar and restaurant spaces during evening and night hours alone. 
 

Essential Job Responsibilities and Duties

• Maintains a positive and professional demeanor during all interactions with guests, fellow employees, and vendors.
• Promotes a positive work atmosphere including support and assistance to all employees and management staff.
• Promotes operational consistency among all regional locations. Maintain an open line of communication with Management.
• Timely completion of maintenance and repairs of buildings, equipment and grounds (facilities & equipment) and on-route collection procedures.
• Responsible for all aspects of device repair, machine conversions, changing class, routine preventative maintenance, and EPROM replacement.
• Moves bases and machines as necessary among properties.
• Responsible for adhering to and keeping up with all gaming regulations, policies, and procedures.
• Must establish a thorough familiarity with all test equipment and support equipment (currency counters, kiosks, ATMs, site controllers, and other related equipment).
• Identifies inefficiencies and possible solutions to correct inefficiencies.
• Performs other incidental and related duties as required and assigned.

Skills, Education, and Other Requirements

• Must have completed Tech 1 and/or Tech 2 Video Poker certification.
• Must be literate and fluent in English with excellent verbal and written communication skills.
• Ability to effectively present information and respond to questions from groups of clients, customers, and the general public.
• Proficient use of Computer, phone, fax, copier, and 10-Key calculator, Basic PC skills, specifically Microsoft Office products.
• Frequent travel is required for this position.

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Are reliable and punctual
• Honest and accountable for cash; must be able to count and sort money
• Have the ability to work independently and in a team
• Technically incline; phones, GPS, camera, PC, can follow directions to make basic repairs, assembly and adjustments.
• Familiar with and able to name and use basic tools

Required Work Cards

• Identification that establishes identity and the right to work in the United States.
• Valid Louisiana Driver's License and acceptable driving history
• All Casino personnel including Slot Technicians/Supervisors, Operations Managers, and Casino Associates/Supervisors are required to possess a valid video draw poker employee permit. Tech. 2 permits are required for advanced-ranked Slot Technicians and Supervisors. Failure to maintain a valid Video Draw Poker permit or an identification card as mentioned above may result in suspension and up to termination of employment.

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid Holidays and Floating Holidays
• Medical, Dental and Vision Insurance
• 401(k) with company matching
• Life Insurance
• Opportunity for advancement

#TLAGaming

Base Pay Range:

$12.50

Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $13