What are the responsibilities and job description for the After Hours Slot Technician position at Toucan Gaming?
About Us
Toucan Gaming is Louisiana's fastest growing gaming and amusements provider. We're set apart from others by our creative and ambitious team who's focused on creating outstanding gaming experiences and developing the most profitable gaming locations. Our years of combined expertise in gaming, customer service and marketing give us the understanding and capability to put the right games in front of your customers.
Our unique total room and amusement packages further elevate the gaming experience to be unmatched by any other. Toucan Gaming uses the latest technology to offer real-time reporting, so you can watch trends and measure growth with confidence. We're also proud to offer the fastest service response time by our local expert technicians.
Toucan's sales and support is statewide, with offices in Shreveport and Lafayette. Whether you currently offer gaming in your business or are considering adding gaming in the future, our dedicated sales and compliance team members will be honored to help you through each step of the process.
Job Description :
Toucan Gaming is seeking a dedicated After-Hours Service Technician to provide on-site troubleshooting and repair services for our video poker gaming units and amusement equipment throughout the greater Shreveport area. This role is essential to ensuring our gaming equipment remains fully operational during peak play times, including nights and weekends.
As the After-Hours Service Technician, you will serve as the face of our company, responding to service calls and performing basic troubleshooting to keep our machines running smoothly. Comprehensive on-the-job training will be provided, and additional phone support will be available for more complex technical issues.
General Summary of Job Duties
This position starts and ends each shift in from our Shreveport, LA warehouse. Since the role consists of approximately 90% driving / field time a company car will be provided for use during assigned shifts. This is a customer-facing position and requires friendly and professional customer service, cash handling, driving, and company vehicles. Happy, polite, honest, and detail-oriented people are encouraged to apply. While no particular experience is required, our ideal candidate will be familiar with basic technology and will not be intimidated or easily overwhelmed by technical troubleshooting tactics, using tools with dexterity, driving at night, or moving in and out of bar and restaurant spaces during evening and night hours alone.
Essential Job Responsibilities and Duties
- Maintains a positive and professional demeanor during all interactions with guests, fellow employees, and vendors.
- Promotes a positive work atmosphere including support and assistance to all employees and management staff.
- Promotes operational consistency among all regional locations. Maintain an open line of communication with Management.
- Adhere to all appearance and uniform standards.
- Establish and maintain a thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Timely completion of maintenance and repairs of buildings, equipment and grounds (facilities & equipment) and on-route collection procedures.
- Responsible for all aspects of device repair, machine conversions, changing class, routine preventative maintenance, and EPROM replacement.
- Moves bases and machines as necessary among properties.
- Responsible for adhering to and keeping up with all gaming regulations, policies, and procedures.
- Attend regular Gaming Department meetings and share knowledge, work, and repair methods with staff.
- Responsible for adhering to all Company policies and procedures regarding the maintenance of key control of all gaming devices.
- Must establish a thorough familiarity with all test equipment and support equipment (currency counters, kiosks, ATMs, site controllers, and other related equipment).
- Responsible for adhering to and keeping up with all gaming regulations, policies, and procedures.
- Identifies inefficiencies and possible solutions to correct inefficiencies.
- Performs other incidental and related duties as required and assigned.
Skills, Education, and Other Requirements
WE WANT TO HEAR FROM YOU IF YOU
Required Work Cards
T EAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including :
TLAGaming
Base Pay Range : 12.00-$12.50
Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $12 - $13
