What are the responsibilities and job description for the Care Coordinator position at Touching Hearts at Home?
Care Coordinator
Location: Clearwater, FL
Company: Touching Hearts at Home – Pinellas
Salary Range: $50,000–$65,000 per year (based on experience)
Job Type: Full-Time, Salaried
About Us:
Touching Hearts at Home – Pinellas is a trusted provider of non-medical home care services. We are committed to improving the quality of life for our clients by delivering compassionate, personalized care. We are seeking a dedicated and professional Care Coordinator to join our team and help ensure our clients receive exceptional care and support.
Position Overview:
The Care Coordinator plays a critical role in ensuring that our clients receive the highest level of care by matching them with the right caregivers, monitoring their satisfaction, and maintaining smooth operations. While the role primarily focuses on client care and staff management, assisting with scheduling will only be required when the scheduling department needs additional support.
This position also requires participating in the on-call rotation after hours on some weekends. Additionally, the Care Coordinator supports recruiting, marketing, and other administrative tasks to enhance operational efficiency.
We are looking for someone with a background in home care coordination, preferably an LPN, RN, or someone with relevant experience in a similar role.
Key Responsibilities:
Client Care Coordination:
- Ensure all clients receive proper care tailored to their individual needs.
- Match clients with suitable caregivers based on skills, personality, and schedule compatibility.
- Conduct follow-ups with clients to assess satisfaction and address any concerns.
- Handle incoming client intake calls.
- Perform client intake visits and consultations.
Scheduling Support (as needed):
- Assist the scheduling department during high-demand periods or emergencies.
- Collaborate with the team to resolve last-minute scheduling challenges.
Recruiting and Training:
- Assist in recruiting and onboarding qualified caregivers.
- Ensure caregivers are properly trained and understand client-specific requirements.
Marketing and Community Engagement:
- Support marketing efforts to grow the client base, including attending community events and fostering relationships with referral sources.
- Represent Touching Hearts at Home in a professional and compassionate manner.
Administrative Duties:
- Maintain accurate records for client care plans and caregiver assignments.
- Collaborate with the leadership team to improve operational efficiency.
On-Call Support:
- Participate in the on-call rotation after hours on some weekends to address urgent client or caregiver needs.
Qualifications:
- Preferred: Licensed Practical Nurse (LPN) or Registered Nurse (RN) with experience in care coordination.
- Alternatively, significant experience in a similar role with a home care provider will be considered.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in scheduling and client management software is a plus.
- Compassionate and professional demeanor with a commitment to quality care.
Benefits:
- Competitive salary: $50,000–$65,000 annually (commensurate with experience).
- Health insurance coverage.
- Standard paid time off (PTO).
- 401(k) with company contributions.
- Quarterly bonuses based on performance.
- Opportunities for professional growth and development.
- A supportive and team-oriented work environment.
How to Apply:
If you are passionate about helping others and have the qualifications we are seeking, we encourage you to apply today!
Click "Apply Now" or submit your resume and cover letter directly to [email address].
Touching Hearts at Home – Pinellas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Clearwater, FL 33760 (Required)
Ability to Relocate:
- Clearwater, FL 33760: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $65,000
