Operations Manager

Overview

We are seeking a dynamic and results-oriented Operations Manager to oversee our daily operations and drive strategic initiatives within our organization. The Operations Manager is the second-in-command at Touching Hearts at Home Twin Cities, supporting the Executive Director by managing daily office operations and taking on key responsibilities to ensure efficient private-pay home care services. This role focuses on recruiting, onboarding, training, scheduling, and caregiver issue resolution, while being capable of performing all Executive Director duties as needed.

Duties

• Assist with sales efforts as directed by the Executive Director.
• Provide support for client inquiries, assisting with intake forms and assessments as needed.
• Hire caregivers to support client growth.
• Source new caregivers to meet staffing needs.
• Onboard caregivers through effective processes to maintain high retention.
• Manage most caregiver scheduling to optimize utilization.
• Address and resolve routine caregiver issues, escalating complex matters to the Executive Director.
• Deliver caregiver training to ensure competency in care delivery.
• Ensure adherence to state background check requirements and client rights regulations.
• Handle service terminations when necessary, in coordination with the Executive Director.
• Answer incoming calls during standard business hours, addressing client, family, or caregiver inquiries.
• Direct calls to the Executive Director or provide immediate assistance as needed.
• Update performance metrics and report to the Executive Director.
• Oversee daily office operations, ensuring a functional and organized workplace.
• Assist with marketing, payroll, billing and collection, and financial reporting as directed by the Executive Director.

Requirements

• 2-3 years of experience in home care or healthcare operations, with emphasis on recruiting and team management.
• Proficiency with operational software (e.g., scheduling, payroll systems).
• Knowledge of home care compliance regulations.
• Strong organizational, leadership, and communication skills for managing the office, scheduling, and phone support.
• Ability to multitask and provide backup support as needed.
• If you are passionate about driving operational excellence and have the skills to lead our team towards success, we encourage you to apply for the Operations Manager position.