What are the responsibilities and job description for the Front Desk position at Touchmark?
Are you passionate about providing the best service to guests and customers? At Touchmark in the West Hills, you have the opportunity to work in a place you can be proud of. With a mission to enrich people's lives, Touchmark empowers its team members to make a meaningful impact on the residents and to build relationships with some of the most wonderful people around, both residents and team members alike. Additionally, you will work in a beautiful environment and go home every day knowing that you have made a positive difference in someone else's life.
The Front Desk – Concierge oversees and executes a fee-based service program designed to assist residents with simple daily tasks. This role actively promotes the program and fulfills personal non-clinical requests, including but not limited to driving and package delivery, light housekeeping, pet care assistance, technology help, and personal errands. Responsibilities also include overseeing and promoting the availability of services and encouraging participation. During non-peak times, provide additional support to the front desk associates.
This is a full-time position scheduled Monday through Friday from 9:00 am - 5:00 pm.
Essential Functions:
Model the Touchmark Values in decision-making and interactions with team members, residents, and guests.
Works with the department and adheres to the Touchmark Gold Standards.
Maintain an organized system for tracking service requests and payments.
Work with the Resident Services Manager/Director to support and maintain marketing materials and communication strategies to promote the program.
Coordinate scheduling and fulfillment of service requests efficiently.
Ensure timely and accurate completion of resident requests.
Gather feedback from residents to propose and create new ways to enhance service offerings continuously.
Work as a team player with the front desk associates to provide seamless support.
Communicate effectively with residents to assess their needs and provide tailored solutions.
Assist with front desk duties and essential functions such as answering calls, directing visitors, and handling inquiries when necessary.
Create, implement, and manage the transportation schedules of requested resident appointments.
Collaborate with leadership to identify and implement service improvements.
Regular, predictable, and reliable attendance and punctuality.
Uphold a friendly, professional, and resident-focused approach.
Perform all duties with a positive attitude focused on hospitality.
Required Qualifications:
High School Diploma or equivalent
Minimum two years of customer service experience
Experience answering calls on a multi-line phone system
Basic computer proficiency experience with Outlook and Windows-based systems
Excellent organizational skills
CPR/AED and first aid certified
Possess a valid driver’s license.
Annually, provide a DMV driving record to your supervisor and receive favorable results according to the company “Driving Screening Criteria-Point System;”
Ability to drive defensively and in a non-aggressive manner;
Genuinely interested in working with residents with advancing personal needs
Willingness to accept supervision and direction from supervisory personnel.
Ability to get along with co-workers, demonstrate integrity, and maintain a caring attitude
