PATIENT EXPERIENCE MANAGER (RD required)

Job Description

Job Description

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

PATIENT EXPERIENCE MANAGER (RD required)

Location : 800 South Washington Avenue, Saginaw, MI, 48601.

Schedule : M-F with rotating weekends.

5000 Sign On Bonus

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system / account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his / her operational influence comply with all client, government, corporate and division policies and procedures.

• We pay professional dues for our RDs including CDR fees, Academy or ASPEN annual membership and state license fees!!
• Touchpoint encourages our clinical dietitians to pursue advanced clinical certifications such as CDCES, CNSC, CSO, etc. We offer a $2,500 one-time salary increase for successfully obtaining an advanced certification.

Key Responsibilities :

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

Maintains and supports client satisfaction at a level that ensures account retention

Administers required client / customer surveys and responds in a timely and effective manner

Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

Assists in developing, customizing, and / or monitoring a department / unit patient satisfaction action plan to meet each account’s needs

Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensures compliance with all regulatory agencies (CMS, JCAHO)

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

Works closely with on-site management team to reach operational goals

Provides medical nutrition therapy including nutrition assessment, diet modification, nutrition education, and intervention for the patient population

Follows all guidelines as outlined within the Company Diet Manual and the Clinical Nutrition Policies & Procedures Manual

Complies with all regulatory standards to include federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies

Qualifications :

Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR)

Licensed by the State Dietetics Licensing / Credentialing Board, in states where required

Hospitality and healthcare experience preferred and Good coaching and on the job training skills required and Excellent organizational skills and ability to multi-task essential

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID :    1382574

TouchPoint

JILLIAN SERIGNY

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Salary : $2,500