REGIONAL DIRECTOR OF OPERATIONS, FOOD AND NUTRITION - HEALTHCARE

Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of 10 Directors of Food and Nutrition and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. You will have oversight over multiple accounts/sites within hospital systems in the Michigan market. This position comes with a company vehicle included! Great benefits & bonus potential! Considered applicants must live in Michigan.

Key Responsibilities:

• Leads, manages, and encourages a diverse team of Directors, and their teams, to provide outstanding service
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
• Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Collaborates with partners to support regional initiatives
• Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
• Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
• Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

Required Qualifications:

• Bachelor’s or master’s degree from an accredited college or university, and eight (8) years progressive experience in multi-unit foodservice, hospitality management, or other Support Services areas in lieu of degree.

Preferred Qualifications:

• Must have direct oversight of $10 million or more in managed volume.
• Health care regulatory compliance and patient satisfaction experience.
• Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Has a proven track record of growing a business and leading teams, along with strong financial acumen
• Has ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
• Champions the inclusion mentality, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite
• Extensive travel required in this position