Front Desk Staff - Pacific Pipe

Touchstone Climbing owns and operates 16 climbing gyms across California. But we're more than gyms - We're a community.

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

About the Role

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Pacific Pipe is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a full-time position, working more than 30 hours per week.

Job duties include but are not limited to:

• • Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
  • Making all visitors feel welcome, answering calls, and responding to emails at the front desk
  • Processing memberships and online transactions
  • Managing calendar reservations
  • Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
  • Selling merchandise and climbing gear in our retail shop
  • Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
  • Maintaining a clean gym, with no cleaning task left undone
  • Support other team members and contribute to a positive team environment
  • Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• • Flexible availability, including evenings and weekends (no exceptions)
  • Passion for climbing and knowledge of climbing terminology and safety practices
  • Ability to remain friendly and calm while managing customer needs in a variety of situations
  • Highly self-directed and motivated; if you see a task that needs to be done, you do it
  • Comfortable and proficient working with computers and point of sales systems
  • Ability to multitask and work efficiently in a fast-paced environment
  • Customer service, service industry, or office management experience is a plus but not required
  • Current CPR and First Aid certification is a plus

Starting Pay is $21.00/hour. This is a full-time position, working more than 30 hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application!