General Manager

Summary :

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Manage and direct overall operational and fiscal performance of the facility in compliance with Touchstone Golf’s policies and procedures. Manage all aspects of Club operations including the relationships between management and the Board, members, guests, employees and community. Develop and implement operational, marketing and business plans and strategies. Establish and administer service and operational standards as well as quality performance guidelines for all operating functions and staff. Ensure execution of business plan and membership recruitment and retention strategies.

Essential job functions :

• Oversee and direct all key department operations to include : Agronomy, Golf Operations, Food and Beverage, Pool, Membership Sales and Marketing.
• Create a high-performance team of co-workers while maintaining a positive, challenging, fun work environment. Recruit, train, develop, and recognize, coach and counsel employees of the facility. Responsible for Co-worker satisfaction.
• Ensure proper accounting procedures including cash handling. Deposits must be made daily.
• Monitor and evaluate financial performance relative to budget goals and objectives as indicated in the annual budgeting process as well as analysis of key performance indicators.
• Ability to proactively generate systematic action plans and hold applicable staff members accountable for the proper execution of improvement strategies.
• Direct, coordinate and monitor the development of the Club’s annual business plan, marketing plan and operating budget.
• Develop and communicate recommendations for a capital improvement strategy, along with an ROI analysis, which will enhance the member experience.
• Ensure the quality of the member service activities in all departments. Formulate general plans and oversee their implementation towards achieving member service excellence at a premium private club.
• Ensure the club’s assets, including facilities and equipment, are properly maintained and secured.
• Ensure Complimentary Play Policy is followed and the daily tracking form is complete.
• Direct activities to optimize profit while meeting market position (experience) goals.
• Effectively communicate with staff, ownership, vendors and management organization in a timely manner. This includes voicemail and email.
• Administer employee evaluations & incentive programs.
• Check course / weather conditions for playability and safety; minimum first aid CPR.
• Oversee labor management in all departments by reviewing weekly schedules to ensure appropriate staffing levels to obtain customer service standards and job efficiencies.
• Tour facility with Superintendent on a weekly basis to know the current course conditions and to become aware of any current or potential issues. Manage ongoing project list.
• Conduct weekly Department Head meetings and individual meetings as needed to meet business plan objectives and provide the appropriate communication / direction.
• Address any safety issues immediately.
• Quarterly all Co-worker meetings will begin with a safety topic.
• Complete safety audit to ensure all issues are addressed.
• Provide inspirational leadership, direction, supervision, and guidance to all staff members in accord with Touchstone’s culture and mission statement to provide positive employee morale and performance standards.
• Work closely with the operational support staff provided at Touchstone Golf and make sure that key department heads are involved as well.
• Meet weekly with Director of Sales and / or Tournament Sales Manager and Operations Manager to give direction of calls and gain additional knowledge of current market.
• Track and report any changes to the personal property inventory.
• Promote and follow all current and future company and course policies and rules.
• Perform other reasonable job duties as requested by Supervisors.

Physical Demands :

Qualifications :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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