What are the responsibilities and job description for the Energy & Sustainability Director of Account Management position at Touchstone IQ?
ROLE OVERVIEW
We are seeking a highly organized, ambitious, and customer-focused professional to lead our Energy & Sustainability Account Manager team for Touchstone IQ for Buildings. This pivotal role combines client relationship management, team leadership, and strategic business leadership with the energy and sustainability sector for the built environment.
As the Director of Energy & Sustainability Client Success, you will oversee a team of Client Success / Account Managers, lead relationships with national enterprise-level clients, and play a crucial role in advancing Touchstone IQ's product and service offerings. Your expertise in energy regulatory compliance and building performance standards will be instrumental in educating clients and driving software adoption.
Key responsibilities include developing operational best practices, collaborating across departments to secure new business opportunities, and ensuring a best-in-class customer experience. You will be responsible for maintaining high client retention rates, driving upsell opportunities, and contributing to the overall growth and success of the business.
The ideal candidate will have at least 5 years of experience in the energy and sustainability industry, with a strong background in team management and enterprise-level client leadership. A deep understanding of energy benchmarking and building performance standards is highly preferred.
KEY RESPONSIBILITIES
Provide support, oversight, training, and education for the Touchstone IQ for Buildings client success / account management team.
- Oversee and support the client success team, ensuring best-in-class customer service is being consistently delivered and all compliance deadlines are being met
- Optimize the process for ongoing monitoring to ensure no customer slips through the cracks
- Create training processes and educational materials
- Provide ongoing education about changes / updates to regulatory changes, help navigate new utility / data access processes, and generally troubleshoot challenges associated with the benchmarking process
- Review all customer complaints and concerns and seek to improve all aspects of the customer experience
- Collaborate with Touchstone IQ COO to establish clear client retention goals and process milestones for Account Management team to work toward
- Collaborate with leadership and Sales on resource forecasts and timelines, as well assigning and balancing resources against all client work
Build and sustain long-term customer relationships.
Closely collaborate with the broader Buildings team to advance sales and business goals.
QUALIFICATIONS
COMPENSATION
Compensation is dependent on experience with a base salary ranging from $115,000-$150,000. Additional benefits include healthcare and dental insurance, parental leave, a Denver RTD EcoPass, a hybrid work schedule, paid holidays, vacation and sick days as well as a matching 401k package.
COMPANY OVERVIEW
Touchstone IQ ( is a leading-edge building energy management software & services company. The Touchstone IQ software platform aggregates complex energy data and automates analytics, benchmarking, and forecasting, with customized dashboards supporting building owners, governments, and utilities in meeting their energy & sustainability goals. Founded in 2014, Touchstone IQ was created by a group of long-standing energy efficiency engineers and seasoned software development professionals. We realized the value an easy-to-use energy management software could provide—not only for building owners—but also cities and states working to achieve their climate action goals. Working in collaboration with prominent city governments and corporate real estate owners, the Touchstone IQ team perfected a tool that eases the pain points associated with achieving energy management goals, as well as complying with energy benchmarking and performance regulations. To learn more about our company please visit :
NOTICE OF E-VERIFICATION PROCESS
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Salary : $115,000 - $150,000
