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IT Technical Support I

Touchstone Mental Health
Minneapolis, MN Full Time
POSTED ON 3/11/2025 CLOSED ON 3/16/2025

What are the responsibilities and job description for the IT Technical Support I position at Touchstone Mental Health?

 
 

IT Technical Support I

Pay Range: $22.00 to $24.00 per hour

Schedule: Weekdays

Location: Minneapolis (Seward neighborhood)

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

IT Technical Support I Responsibilities

  • Act as first point of contact for workstations, phones, and other common agency technology.
  • Add, delete, and modify user accounts in the Active Directory.
  • Maintain core understanding of all current systems and the business functions they support.
  • Install, configure and upgrade desktop hardware and peripherals.
  • Analyze, diagnose and troubleshoot both hard ware and software.
  • Assist in maintaining inventory and safeguarding agency property.
  • Assist in monitoring the task ticketing system.
  • Responsible for conducting IT orientation sessions to onboard new employees, ensuring they are familiar with company systems, tools, and security protocols.

Requirements

  • Experience using Excel, SQL or other data manipulation tools required.
  • Associate’s or bachelor’s degree in computer sciences, network administration or related field preferred.
  • Three years technology support experience preferred.
  • Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage

Salary : $22 - $24

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