Operations Manager

Job Title: Operations Manager

Reports to: Store Director

Division: Retail

Overview

The Operations Manager is responsible for ensuring the back of house operates at peak efficiency in supporting store operations. This includes promptly processing all payments, receiving and shipping merchandise into and out of the store, as well as daily sales reporting.

Essential Job Responsibilities

Efficiently manage all cash office operations and personnel

• Supervise daily activities of Operations Associates.
• Maintain clear communication with Store Director and/or Operations Director (where
  
  

applicable)

• Coach Operations Associates:
  
  

▪ Provide just-in time feedback to Operations Associates in how to improve skill set.

• Train Operations Associates in all store and back office operations that are a applicable to
  
  

their location and ensure their compliance with standard operating procedures.

• Partner with Management to create and implement strategies to improve and streamline operational
  
  

efficiencies where necessary.

Operational Responsibilities

• Process all sales transactions in accordance with corporate procedures. This includes cash,
  
  

credit and checks.

• Process all lay-aways and maintain associated merchandise in a secure manner.
• Process credit applications through merchant web site.
• Receive all merchandise into the store, update inventory system and verify that all sku numbers
  
  

are accurate. Resolve discrepancies as required.

• Distribute merchandise to appropriate areas within the store.
• Ship merchandise from store in accordance with established procedures. This includes corporate
  
  

and customer shipments as well as transfers between stores.

• Create Daily Business Report (DBR) to report daily sales and associated financials.
• Create trade-in report detailing daily trade-in activities.
• Prepare cash deposit for bank and ensure the funds are deposited the following business
  
  

day.

• Maintain cash drawer.
• Maintain information on all serialized warranties.
• Responsible for remaining current on all corporate procedures relating to the Cash Office.
  
  

Educate store personnel on new procedures as needed.

• Print out case report from inventory system for Sales Professionals to use in inventory
  
  

count.

• Answer all incoming calls to the store and transfer as appropriate or take messages.
• Other duties as assigned.
  
  

Requirements:

• Must have a polished and professional appearance with a positive attitude.
• Self-motivated.
• Must be able to work a flexible schedule throughout the week.
• A team player.
  
  

Qualifications

• The ideal candidate must have at least 3 years of work experience in accounting, finance, cash
  
  

office or retail operations.

• Excellent numerical aptitude and detail oriented.
• Prior supervisory experience is preferred.
• A bachelor’s degree is preferred
  
  

Compensation Range: $25.00 - $30.00 per hour

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.