What are the responsibilities and job description for the Assistant Director, Student Accounts and Data Management position at Touro University Nevada?

Overview :

The Assistant Director of Student Accounts and Data Management provides a welcoming and inclusive environment to students, faculty, and staff seeking support from the Office of the Bursar concerning student accounts and other student-related information in accordance with federal, state, local, and university regulations and procedures. This position will also assist in all aspects of Data Management for the Office of the Bursar, including support for TouroOne and TouchNet.

Located in Henderson, Nevada, approximately twenty-five minutes from the iconic Las Vegas strip, Touro University Nevada is a non-profit medical, health sciences, and education graduate university focused on positively impacting our community in healthcare and education. Our values surrounding social justice, intellectual pursuit, and service to humanity are steadfast and are clearly visible in the actions of our students, faculty, staff, and graduates.

We invite you to apply to our position for consideration to join the ranks of our diverse, talented, and professional staff and faculty. Please visit the tun.touro.edu / administration / human-resources website where you can see a comprehensive listing of optional benefits and Human Resources contact information.

Responsibilities :

This individual will provide customer service, oversee collection activities of student accounts, and manage the student health insurance program. This individual will also support maintaining and processing all receivables for the university while ensuring compliance with all regulatory bodies.

BROAD RESPONSIBILITIES :

The Assistant Director of Student Accounts and Data Management in the Office of the Bursar is the primary point of contact for student accounts and the student health insurance program at Touro University Nevada. This individual will oversee the collection activities of student accounts and manage the student health insurance program. In addition, this position will provide Banner and TouchNet-related technical assistance.

DETAILED RESPONSIBILITIES :

Provide in-person customer service for Office of the Bursar.
Maintain enrollment, opt-out procedures, and reconcile invoices for student health insurance.
Review credit and debit reports as necessary.
Review and clear pending accounts.
Contact students by phone, mail, and email.
Calculate refunds owed to students in accordance with the U.S. Department of Education's regulations and the University; submits voucher for refunds for timely payment.
Work closely with the Office of Financial Aid and is familiar with financial aid regulations
Work closely with the Office of the Registrar is familiar with registration requirements
Prepare and process bank deposits weekly.
Answer student questions regarding tuition, due dates, claims, deductibles, and other account information.
Assist in preparing monthly tuition invoices for students with 3rd party payments
Prepare verification of payment letters as requested.
Provide Banner and TouchNet related technical assistance for the Office of the Bursar
Assist with reports, analyzing and data extraction
Assist with TouchNet Bill Payment and Market Place product set up and creation
Manage the SignalVine texting service, including sending and responding to messages on behalf of the department
Process credit card refunds as requested
Process student refunds for west coast locations
Provide in person coverage for the Office of the Bursar in Nevada
Work additional hours (early morning and weekends) during peak processing times to meet critical deadlines.
Serve on work groups and committees
Promote an atmosphere of inclusivity and respect among all university community members.
Participate in student events such as, but not limited to, orientation, white coat ceremony, pinning ceremonies, commencement, etc.
Shows appreciation and openness to make students feel welcome from all backgrounds including race, ethnicity, gender, sex, sexual orientation, ability, age, etc.
Performs other duties as required

SUPERVISORY RESPONSIBILITIES :

Student Worker

Qualifications : Education :

Bachelors Degree is required. Masters preferred in Business, Economics or Accounting field.

The ideal candidate will have a strong understanding of higher education and student account analysis procedures.

Experience :

The candidate must have a minimum of 2 years of relevant experience.

Previous knowledge of Banner is preferred.

Prior experience in health insurance industry preferred.

Accounts receivable, or similar experience and / or demonstrated professional customer service focus.

Experience with and enthusiasm about working with individuals from diverse backgrounds

Skills & Abilities :

Strong organizational skills

Detail oriented

Effectively communicate via telephone, email and written formats to internal and external customers

Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.

Proficiency in Microsoft Office Suite including Word, Excel, Outlook

Banner

TouchNet

Ability to accurately manage a high volume workload with frequent interruptions in a fast paced environment to meet deadlines