What are the responsibilities and job description for the Customer Relationship Manager position at TOV Furniture?
TOV Furniture Overview
We are a fast-growing furniture brand seeking a highly skilled individual to join our customer service team in Jamestown, North Carolina.
The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work effectively with internal and external teams.
As a Wholesale Account Manager at TOV Furniture, you will be responsible for building and maintaining strong relationships with wholesale partners, ensuring smooth order processing, and providing exceptional customer service.
- Serve as the primary point of contact for wholesale accounts, fostering strong relationships and delivering exceptional service.
- Handle all customer needs, including order processing, adjustments, and issue resolution.
- Manage incoming calls, providing timely and professional support.
- Mentor junior staff to enhance team efficiency.
- Coordinate with internal and external teams to address customer needs and ensure seamless operations.
Requirements
We are looking for a strong communicator who can work well under pressure. If you have experience in wholesale account management and enjoy working in a fast-paced environment, we would love to hear from you.
Perks and Benefits
Our team members enjoy a range of benefits, including health insurance, life insurance, 401K match, paid vacation time, and a stocked pantry.
