What are the responsibilities and job description for the Customer Support Specialist position at TOV Furniture?
Company Overview:
TOV Furniture is a rapidly growing furniture brand dedicated to providing exceptional customer experiences. We're looking for a reliable and problem-solving individual to join our customer service team in Jamestown, North Carolina.
What You'll Do:
- Assist customers via phone, email, and chat with product inquiries and order updates.
- Provide order status information, make modifications, and handle cancellation requests.
- Maintain accurate records of customer interactions in our system.
- Collaborate with warehouses and shipping partners to resolve order-related issues.
- Furnish fabric swatches to support customers in their purchasing decisions.
- Ensure timely updates to customers awaiting backordered items.
- Prioritize delivering exceptional customer service, guaranteeing every customer feels valued and catered to.
Requirements:
No prior experience necessary; we provide comprehensive training for the right candidate.
Basic computer proficiency – we utilize computers throughout the day.
Strong communication skills – extensive customer interaction.
Excellent organizational abilities.
A team-oriented mindset with effective collaboration skills.
Benefits:
Health Insurance
Life Insurance
401K Match
Paid Vacation Time
Stocked Pantry
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Salary : $16 - $17
